MUST live in MN
Position Title: Remote Customer Service Representative Level 1
Pay: $20-$21.50
Hours: M-F 10:30 AM - 7:00 PM
Key Responsibilities:
- Delivering excellent customer experiences in calls, chats, and emails.
- Managing orders (about 80% of duties initially).
- Handling Premier and Pediatric Que calls as you progress.
- Managing customer information in CRM systems (Salesforce, ERP).
- Communicating with customers regarding order status, out-of-stock issues, and updates.
- Making outbound calls and addressing customer inquiries promptly.
- Documenting warranties, replacement claims, and complaints.
- Meeting daily call volume expectations (about 72 calls/day).
Key Requirements:
- Minimum Education: High school diploma or GED.
- Experience: At least 3 years in a customer service/call center role, ideally in B2B.
- Skills:
- Strong multitasking (using multiple systems while talking).
- Excellent communication (clear speech, good grammar).
- Stress management, attention to detail, and ability to think on your feet.
- Familiarity with CRM software (Salesforce preferred) and basic MS Office tools.
- Work Environment: Must have a reliable internet connection and a quiet space.
This role would be ideal for someone with a strong customer service background, experience handling multiple systems, and a professional demeanor suited for interacting with doctors and clinic representatives.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
