RMA of Southern California, part of the RMA Network of top fertility practices in the United States is seeking a Practice Administrator to join our growing team in Los Angeles, CA. This is a full-time position, Monday - Friday 7am-3pm. If you have exceptional interpersonal skills and are ready to join our growing practice, we want to talk to you! This is your opportunity to work for a world-renowned organization that offers stimulation, challenge and personal reward. You will work in a fast-paced, professional environment where your talent will contribute to changing people’s lives.
Job Purpose: The Practice Administrator directs and administers day to day operations for the practice. This role will be responsible for the overall performance of the clinic, supervising staff, contributing to business improvement plans, and overseeing the facility's finances. They partner closely with the center's clinical leadership to ensure patient care, service and clinical metrics, goals and objectives meet and/or exceed expectations. An outstanding Practice Administrator will be someone whose administrative expertise contributes to the provision of excellent healthcare services.
Essential Functions and Accountabilities:
- Oversees Budget for the practice to ensure company goals are being met, monitors clinic expenditures, and perform daily financial management tasks. Leads a growth strategy for the clinic by actively managing the budget
- Engages in leadership meetings with Regional Management to present key practice metrics for strategic business planning
- Implement necessary SOP’s to ensure the practice is compliant with company metrics and goals
- Provide the overall leadership to the clinic to assure all team members (1) have a clear sense of their role, (2) know the results expected, (3) understand and accomplish what is required to achieve Practice goals and objectives, (4) know how well the Practice is performing, and (5) are motivated to achieve and continuously improve results. Work within an environment that encourages the achievement of individual goals that are consistent with Practice goals, and recognizes and rewards individuals for their unique contributions
- Is accountable to personally set the example for demonstrating IVIRMA Values and fosters a culture where IVIRMA Values are displayed and adhered to staff members
- Ensures tasks performed of all positions at the practice locations are aligned with companywide and/or agreed upon approach by IVIRMA Clinical Leadership
- Ensures accuracy of all incoming and outgoing information including supplies, invoices, billing requests and patient records
- Leads people, coordinates and inspires the team and achieves results under challenging circumstances
- Works comfortably with financial statements, and financial concepts, in a service organization
- Provides extraordinary customer service to all internal and external customers (including patients and other team members)
- Monitors office communication and performance to ensure that front desk, referrals and care teams operate in an efficient, accurate and customer-focused manner
- Collaborates with team leaders to conduct performance evaluations of team members and complete any required disciplinary actions
- Comfort patients by anticipating patients’ anxieties and answering patients’ questions and addresses and resolves all customer-service or team member issues
Other Responsibilities:
- Reviews reports to ensure target metrics are achieved and processes are being followed
- Ensures co-pays are compliantly collected and cash is reconciled and deposited
- Conducts walk-through of the Center to ensure a clean and safe environment, including spot checks of back office for expired medications, proper biohazard waste and medicine disposal, etc.
- Conducts trainings and refreshers regarding Accrediting Boards Requirements and HIPAA compliance, ensures annual OSHA trainings occur and employees have all required certifications current in their files
- Monitors housekeeping activities
- Monitors and/or alters team member work schedules, including approval of overtime or vacations
Competencies:
- Drives Results: Consistently achieves results, even under tough circumstances
- Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
- Customer Focus: Building strong customer-centric relationships and delivering customer-centric solutions
- Demonstrates Self-awareness: Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses
- Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals
- Financial Acumen: Interpreting and applying understanding of key financial indicators to make better business decisions
KNOWLEDGE, SKILLS AND ABILITIES:
- Highly developed business acumen and acuity
- Dynamic individual with outgoing, energetic, and collaborative personality
- Strong track record of taking on new assignments and quickly mastering new ways of accomplishing goals
- Analytical, organized, driven by attaining results. Exceptionally detail-oriented with a high degree of objectivity and methodical skills to ensure accuracy of reports and data
- Exceptional written, verbal, and interpersonal communication skills; comfortable with public speaking
- Emotionally mature, able to initiate, conduct and navigate difficult conversations with individuals at all levels
- Strategic and visionary approach to work. Innovative, creative, and continually seeking ways improve efficiency and productivity through cutting-edge, technological advancements
- Openness to learning with a curiosity about the IVIRMA Way and willingness to adapt to our innovative approach to improving health outcomes
- Capability to effectively communicate with employees, patients, and other individuals in a professional and courteous manner
- Keen ability to manage multiple projects and processes and work effectively with other team members
- Proficient in Microsoft Office Suite products including Excel, Word, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
- Ability and willingness to travel locally and regionally
- Spoken and written fluency in English
- This position requires use and exercise of independent judgment
Academic Training:
- High school diploma with a minimum of 10 years' related internal and/or external work experience in same or similar service industry required, preferable healthcare or hospitality; OR
- Associate degree with a minimum of 7 years' related internal and/or external work experience in same or similar service industry required, preferable healthcare or hospitality; OR
- BA/BS degree in Business Administration, Hospitality, Healthcare Administration or a related discipline with a minimum of 5 years' related internal and/or external work experience in same or similar service industry required, preferable healthcare or hospitality
- MBA, MHA, MPA or a Master's degree in a related discipline preferred
Position Requirements/Experience:
- A minimum of 5 years' progressive supervisory/managerial experience required
- A minimum of 3 years' Income Statement management experience required
- Proficiency in electronic practice and health record management systems
- Extensive experience in financial management
- Exceptional organizational and time-management skills
- In-depth knowledge of applicable healthcare regulations
- Excellent leadership, interpersonal, and communication skills
IVI-RMA offers a comprehensive benefits package to all employees who work a minimum of 30 hours per week
- Medical, Dental, Vision Insurance Options
- Retirement 401K Plan
- Paid Time Off & Paid Holidays
- Company Paid: Life Insurance & Long-Term Disability & AD&D
- Flexible Spending Accounts
- Employee Assistance Program
- Tuition Reimbursement
About IVIRMA Global:
IVIRMA is the largest group in the world devoted exclusively to human Assisted Reproduction Technology. Along with the great privilege of providing fertility care to our patients, IVIRMA embraces the great responsibility of advancing the field of human reproduction. IVIRMA Innovation, as one of the pillars of IVIRMA Global, is a renowned leader in fertility research and science. Check out our websites at: https://rmanetwork.com/ & https://www.ivirma.com/
EEO
“IVIRMA is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: IVIRMA is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at IVIRMA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion and/or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. IVIRMA will not tolerate discrimination or harassment based on any of these characteristics. IVIRMA encourages applicants of all ages.”
