Description:
At the Mike Hostilo Law Firm, our Mission is to earn our clients' trust and respect. In all we do, we strive to provide every client with the very best care and best possible outcomes in every case. To be successful, we uphold the following values and expect every team member to demonstrate Respect, Trust, Quality, Integrity and Productivity in all actions.
The Case Manager serves as the primary point of contact for assigned clients, overseeing the general procession of a legal case to ensure relevant elements of a case are collected, maintained, and organized. The Case Manager's duties are predominantly administrative. With an attention to detail, the Case Manager gathers all pertinent information related to the assigned client's case and prepares critical documentation for legal review. With an emphasis on proactive, client-focused communication, the Case Manager provides weekly status updates to clients regarding their case and navigates any questions raised by clients. Working collaboratively with the team's paralegal and settling attorney, the Case Manager is an integral resource to prepare each client's case for the attorney to initiate settlement negotiations.
Client Care & Communication
- Proactively makes weekly follow-up calls to clients regarding case status updates.
- Answers or promptly returns all incoming client calls, addressing any concerns presented by clients and seeking answers from legal team, ensuring not to provide direct legal advice to clients.
Case Documentation
- Collaborates with clients to gather all related bills, records, and documents regarding their case.
- Prepares each case for settlement negotiations, documenting all relevant information in preparation for paralegal and attorney review.
- Generates and sends required correspondence, such as requests for bills and records, MedPay letters, and Subrogation letters, etc. Prepares demand letters for attorney review, proactively communicating any information pertinent in the course of the attorney negotiation process.
Coordination of Case Management Processes
- Institutes effective time management and organization strategies to manage assigned caseload and coordinate resources.
- Communicates with team members and/or other departments regarding a particular case (or cases) in order to gather and share pertinent information in a timely manner.
- Interacts with medical providers, adjusters, and other third parties related to assigned case(s) in order to communicate proactively and gather relevant information that informs next steps.
- Drafts case-specific courses of action in concert with Associate Attorneys to address potential conflicts or concerns with clients.
- Supports the legal team and other team members with other matters related to serving our clients, as needed.
Requirements:
- High School diploma or equivalent required, Associate's degree preferred.
- Bilingual, Spanish speaking is preferred.
- Two years' relevant experience in a professional, customer-centric role required; professional experience in a legal environment preferred.
- Demonstrated ability to review and understand basic medical records and terminology required.
- Proficiency in Microsoft Office suite of tools required; knowledge of Case Management software (e.g., Filevine) preferred. Familiarity with auto insurance claims process preferred.
- Demonstrates attention to detail in all tasks performed, with a focus on documenting all relevant aspects of a case that will inform the attorney's actions.
- Proactively communicates proficiently and collaboratively both verbally and in writing with clients, internal team members, and third parties.
- Maintains exceptionally high standards of integrity and confidentiality.
- Takes ownership of work and demonstrates commitment to quality in every task performed.
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