Fairfield County MSP is searching for a customer focused Desktop Engineer to join their growing team.
Key responsibilities:
- Monitor and respond to help desk tickets
- Troubleshoot Windows and Macintosh Computer Issues
- Troubleshoot network connectivity problems
- Troubleshoot Data Backup / Business Continuity Services from Datto
- Provide support for Microsoft Windows and Office Suite
- Add/Remove/Change Microsoft 365 and Office 365 Email Accounts
- Escalate complex issues to other team members
Required Technical Skills:
- Experience installing and troubleshooting Windows and Macintosh Operating Systems
- Experience installing and troubleshooting Microsoft Office Suite
- Experience with diagnosing hardware issues
- Basic Network troubleshooting
- Experience administering Microsoft 365 and Office 365
