Bilingual Customer Service Representative
Overview:
TalentoHCM has partnered with an industry leading property management company who is seeking a skilled and enthusiastic Bilingual Customer Service Representative to join the team in the Kissimmee area. You will pay a key role in providing exceptional service in an inbound call center to support homeowners, Board of Directors, and internal team members throughout the organization.
In Office Full Time: Monday - Friday, 8am to 5pm
Responsibilities:
- Manage customer inquiries: Efficiently handle incoming phone calls and emails from homeowners, addressing a diverse range of questions and concerns.
- Provide exceptional customer service: Greet and assist walk-in homeowners at the front desk, ensuring a positive and welcoming experience.
- Deliver accurate and timely information: Provide clear, concise, and accurate answers to all homeowner inquiries.
- Maintain thorough records: Document all homeowner interactions for historical reference and to ensure seamless service.
- Assist with online payments: Guide homeowners through the online payment process and troubleshoot any issues.
- Resolve homeowner problems: Identify and address homeowner concerns, providing effective solutions and troubleshooting assistance.
Qualifications:
- Bilingual required; Spanish & English
- At least 1 year of experience handling a high volume of customer calls and emails
- Excellent customer service skills
- Strong verbal and written communication skills
- Proficiency in Microsoft Outlook
Talento Human Capital Management is an equal opportunity employer. People are at the center of what we do! Our organization continues to thrive through our ongoing commitment to building an inclusive and diverse workforce from different backgrounds, perspectives, and skills is how.
People + Passion + Perseverance = Progress.
About Talento:
Talento Human Capital Management provides talent and organizational solutions enabling businesses to evolve beyond tactical human resources management. Our footprint spans across the Americas, Europe and Asia.
