The Claims Supervisor, Operations will oversee a unit of operations associates in the Woodbridge and Mount Laurel claim departments. The unit handles a variety of claim related functions including, but not limited to data entry, rental claim handling, salvage processing, subrogation assistance and switchboard functions. In addition, this role also has responsibilities with regards to claim system applications including testing, quality assurance and production support.
Essential Functions and Responsibilities
- Establish and monitor unit goals for service, production and work quality.
- Plan unit workflow and monitor assignment of tasks to unit members based on complexity, severity, and volume.
- Perform Quality Assurance reviews on associates work product to identify trends, provide direction and feedback.
- Provide management with monthly analysis of quality trends and performance of claims associates.
- Conduct individual and group training on all aspects of the job.
- Conduct performance reviews and counseling sessions, write performance appraisals and monitor attendance.
- Make recommendations for promotions, staff changes, and salary.
- Must be willing to travel to the other claim locations (Mt Laurel and/or Horsham). At least twice a month and more if needed.
- Perform user acceptance testing for technology projects and following monthly production releases which may occur on Friday evenings or on weekends. (May alternate availability with other team members.)
- Handle special projects/assignments as requested.
Qualifications and Education
- Minimum 5 years of related claims experience.
- Bachelor’s degree from a four-year college or university preferred.
- Strong leadership, critical thinking, problem solving and communication skills.
- Ability to multi-task and prioritize responsibilities in a fast-paced environment.
- Excellent verbal and written communication skills.
- Must have an aptitude for technology including a strong working knowledge of Microsoft Products (Word, Excel, Powerpoint, etc). Knowledge of ClaimsPro, Image Right, Client Letter also preferred.
About the Company
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
