The Torchy's legacy began in Austin, Texas in 2006 with an idea, a dedicated executive chef and a food trailer to now operating in dozens of locations across multiple states.
OUR MISSION: Be Damn Good. OUR VISION: Serve people the best damn tacos.
OUR WHY: Passion. OUR MOTTO: Devil is in the details.
Here’s what we need:
As Torchy’s Hospitality Manager, you will be responsible for elevating the guest experience at your restaurant and ensuring the Team Members do the same. This individual is results-oriented and self-motivated, with a passion for developing others. The Hospitality Manager will act as a manager on duty, leading both the Hospitality and Back of House (BOH) teams, ensuring a smooth shift with exceptional service.
What you’ll be doing:
- Leads Front-of-House operations, ensuring guest satisfaction
- Models best-in-class hospitality and coaches the team to deliver the same
- Evaluates guest feedback, providing recognition and addressing all guest concerns; develops solutions to improve future service
- Schedules Hospitality team to meet business needs
- Evaluates online ordering and to-go metrics and leverages opportunities to enhance pick-up experience
- Ensures efficient execution of FOH and BOH operations during each shift and leads store opening/closing procedures
- Assists Managing Partner and Kitchen Manager with overall operation of restaurant
- Leads and creates initiatives to drive sales/profit and store performance
- Communicates expectations clearly and has consistent follow-ups with team members
- Upholds and reinforces quality standards and food safety knowledge to Hospitality/BOH teams
- Drives compliance with safety, security and sanitation standards
- Coordinates Local Store Marketing
- Drives a ‘DAMN GOOD’ bar experience and develops the bar as a destination
QUE-SO…here’s what you’ll need:
Minimum Qualifications
- 2+ years of restaurant management experience, leading FOH and BOH operations
- High-level understanding of training and development concepts
- Required state alcohol-server and Manager ServSafe Certification
Preferred Qualifications
- Ability to lead and foster teamwork
- Oral and written communication skills
- Excellent with time management
- Experience working in a scratch kitchen environment
- Bilingual a plus
Physical Requirements
- Must be able to lift, push, pull, or carry heavy objects up to 40 pounds
- Must be able to stand for several hours and walk for long periods of time
- Must be able to bend, stretch, twist, or reach for objects on shelves at various height levels
Let’s TACO ‘bout why it pays to be a Torchy’s Team Member
- Pay range based on candidate experience
- Period based Bonus eligibility
- Access to all benefits including medical, dental, and vision plus 401(k)
- Paid Time Off (PTO)
- Never again wait for a paycheck! Torchy's is proud to be a DailyPay partner -- allowing you to access your pay as soon as the next day
- Damn Good food discount card for you AND your spouse
- Our attire is casual and we’ll throw in some of the swag
- Incredible growth opportunities. This is more than just a job…it's a Damn Good career!
- Day 1 access to exclusive discounts to shows, sporting events, hotels and much more
- Torchy’s Family Foundation supports our fellow Team Members in times of need and crisis
- Bragging rights (Yeah, we’re kind of a big deal!)
