Our Company: PharmaCord is a leading provider in pharmaceutical patient support services. Our services are sponsored by our pharmaceutical company clients. Together, we are committed to compassionately providing patients with support services during their journey on therapy.
We deliver our services through our talented team of benefit specialists, nurses, pharmacists, case managers, pharmacy techs, program managers, and other incredibly talented team members who are supported by world-class proprietary technology systems developed internally by our team of engineers, system architects, coding professionals and data scientists.
We are PharmaCord, a purpose-driven organization on a rapid growth journey.
Our Team: Our team is highly motivated and passionate about providing the highest quality customer support to our patients. We look for individuals interested in growing with our company and working in an exciting, open and collegial work environment. We seek problem solvers who are compassionate, have high integrity and demonstrate grit. Our colleagues are enthusiastic team members who love what they do and are passionate about making a difference through their work. We take initiative, exhibit pride in our accomplishments, and are trusted to work independently while collaborating to share ideas, support, and resources.
We are seeking a dynamic and experienced Product Owner to join our team. The ideal candidate will be responsible for defining product vision, prioritizing, and delivering innovative patient service solutions that enhance the patient experience and streamline customer processes. This role involves close collaboration with stakeholders, development teams, and healthcare professionals to ensure our products meet user needs and business goals.
A typical day in the life of a Program Owner will include but not be limited to the following:
Product Vision and Strategy:
- Define and communicate a clear product vision and strategy aligned with company goals.
- Develop and maintain a product roadmap that reflects customer needs, market trends, and technological advancements.
Stakeholder Communication and Collaboration:
- Engage with stakeholders, including healthcare providers and internal teams to gather requirements and feedback.
- Ensure alignment between product development and business objectives.
- Act as the primary point of contact for all product-related communications.
- Provide regular updates to stakeholders on product status, progress, and upcoming releases.
Backlog Management:
- Create, prioritize, and manage the product backlog, ensuring that the development team is working on the most valuable features.
- Work with Business Analysts to ensure user stories and acceptance criteria are clear and concise.
Product Development:
- Lead the product development lifecycle from ideation to launch, ensuring timely delivery of high-quality features.
- Collaborate with UX/UI designers to create user-friendly interfaces and workflows.
- Conduct market research and user interviews to understand patient needs and identify opportunities for improvement.
- Analyze competitive products and industry trends to inform product decisions.
- Define key performance indicators (KPIs) and track product performance against them.
- Collect and analyze user feedback and data to drive continuous improvement.
- Ensure products comply with healthcare regulations and standards.
- Work closely with QA teams to ensure rigorous testing and quality assurance.
Requirements:
- Bachelor’s degree in Business, Healthcare Administration, Computer Science, or a related field.
- Proven experience as a Product Owner, preferably in the healthcare, patient services industry.
- Strong understanding of healthcare processes and patient services.
- Excellent communication, negotiation, and stakeholder management skills.
- Proficiency in Agile methodologies and tools such as JIRA, Trello, or similar.
- Ability to analyze complex data and translate it into actionable insights.
- Strong problem-solving skills and attention to detail.
- Self-motivated and proactive, with a passion for delivering high-quality products.
- Ability to inspire and motivate cross-functional teams.
- Customer-focused mindset, with a commitment to understanding and meeting customer needs.
- Adaptable and open to feedback, with a continuous improvement mindset.
- Certified Scrum Product Owner (CSPO) or similar Agile certification is preferred.
- We are located in the River Ridge Commerce Center at 150 Hilton Drive, Jeffersonville, IN. You must be willing to work in this location; PharmaCord does reimburse for tolls if applicable, at the frequent user rate. This rate is applied after 40 trips per month (valued at $678.60 per year)
Once you land this position, you’ll get to enjoy:
Our Benefits & Perks
- Affordable Medical, Dental, and Vision benefits with no premium increases in 4 years
- Concierge Medical Clinic free of cost for those enrolled in a PharmaCord medical plan (including dependents)
- 401(k) company match
- Wellness discounts on health premium
- HSA employer contribution
- Company paid Short-term Disability (STD)
- Company paid and voluntary Life Insurance options
- Voluntary Life, AD&D and Long-Term Disability Insurances
- Paid Parental Leave of Absence
- Wellness and Employee Assistance Programs
- PTO benefits, flex days and paid holidays
- Employee Referral Program
- Ambassador Program
- Tuition reimbursement program
- And more
A Career You'll Love
- Working for PharmaCord - voted Best Places to Work in Kentucky for 2019 and 2021.
- Voted Best Companies for Employee Happiness, Best Companies for Women and Culture by Comparably in 2023.
- Work for a company that values diversity and makes deliberate efforts to create in inclusive workplace.
- Opportunities for advancement with a company that supports personal and professional growth.
- Playing a crucial part in the lives of our patients, physicians, and pharmacies by enhancing the patient services experience.
Any offer of employment is contingent on completion of a background check to company standard. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
At PharmaCord, we don’t just accept difference – we celebrate it, support it and we thrive on it for the benefit of our employees, our products and our community. PharmaCord is proud to be an equal opportunity employer.
In order to maintain a safe workplace for our team members, PharmaCord strongly recommends that all employees are vaccinated against COVID-19.
Want to learn more about us? Find us on LinkedIn, Glassdoor, Twitter & Facebook!
