Are you interested in working for a leading life-saving protection company and have at least 1 year of call center experience? If so, apply today!
Job Duties/Description:
· Answer, respond to, and direct all telephone inquiries, including service calls, ensuring efficient dispatching to field teams.
· Coordinate and dispatch service calls to field technicians, ensuring accurate and timely assignment of service orders.
· Welcome and greet all visitors; assess their needs and direct them to the appropriate person or department.
· Maintain the appearance of common areas, ensuring a professional and organized office environment.
· Draft and prepare memos, letters, and other communications as requested by the executive team.
· Order Insurance Certificates and coordinate customer invoice approvals as needed.
· Update spreadsheets and enter data into Salesforce.
· Assign work orders to service technicians.
Requirements:
· High school diploma or equivalent.
· Minimum one (1) year of customer service experience.
· Professional appearance and courteous demeanor with an upbeat, outgoing attitude.
· Excellent interpersonal communication skills; service oriented.
· Background check and drug screen required.
· Must be proficient in Microsoft Word, Excel (spreadsheets), and Outlook.
· Minimum typing speed of 45 WPM.
· Proven organizational skills and the ability to manage multiple tasks and meet deadlines.
· Self-directed, with initiative to improve processes and follow through on implementation.
· Previous experience with Salesforce is preferred.
· Ability to interact with diverse technical teams and develop strong working relationships.
Additional Info:
- Pay range: $20-24/hour
- Schedule: 7am-5pm (flexible) 30 minute lunch
- Location: St. Paul, MN- 100% In-office
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
