Full job description
As Anchor General continues to grow, we seek to employ and develop talented claims professionals that seek to advance a claims team that focuses on delivering an empathetic voice. We strive to provide exceptional customer service by achieving prompt, fair and equitable settlements for our customers.
In the role of a Claims Assistant, you will work as a team member in the claims department and support the claims staff in the administration of auto claims. This position involves a variety of tasks to support and assist the claims team with the processing of auto claims. These duties may be administrative or otherwise noted to support the daily operational needs.
Duties and Responsibilities:
- Input notes/diary entries in the claims system.
Process inbound & outbound mail. Assist with certified mailing.
Collaborate with vendors on obtaining W-9 forms.
Assist adjusters on status of vehicle inspections.
- Upload documents to claims systems as needed.
Issue indemnity and expense payments as needed and directed.
Inform supervisors of need to re-adjust assignment levels based on inbound claim volume.
- Handle the void and/or resending of returned checks.
Prepare claim files for defense counsel.
Send required correspondence and claim acknowledgement on new and existing claims as needed.
Answer telephone inquiries, screen or transfer calls to appropriate party.
On request, complete the following: order police reports, update ISO, run vehicle registration search, process file transfers, enter database entries, and assist in locating alternate contact information.
Assist in projects and tasks as requested by the Claims Manager.
- Process form letters, state forms and reports.
- May investigate prior losses and other information on file and orders reports as needed at the direction of adjusters and management.
- Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed.
- Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing.
- Contacts or receives contact from customers or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards.
- Exercise sound financial judgment and discretion.
Perform other duties and responsibilities as assigned or required.
Qualifications:
- High school diploma required.
- Proficient knowledge and skill to use a computer and “Windows” based desktop.
- Advanced organizational skills required.
- Requires ability to prioritize and multi-task while maintaining a high level of detail and accuracy.
- Good interpersonal skills required.
- Auto Insurance background preferred but not necessary.