Duration: 2.5 months
Location: Onsite in St. Paul, MN
Pay: $22/hr
What you’ll do as an Project Coordinator: The duties and responsibilities of this position consists of, but are not limited to, the following:
- With a focus on quality and efficiency, execute one or more of the following tasks and in accordance with office and company policies and standard operating procedures (SOPs):
- Providing shipment information, creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, entering events and invoicing
- Monitor task boards and assigned email accounts to respond to customer and carrier requests
- Document events utilizing knowledge gained through SOPs and experience and, when required, follow defined escalation procedures and training
- Follow through on customer or carrier requests to ensure satisfaction.
- Escalate questions or requests when necessary
- Validate and ensure the accuracy of load data in systems according to company and customer standards
- Other duties or responsibilities as assigned according to the team and/or country specific requirements
What you’ll bring to the Project Coordinator role:
QUALIFICATIONS
- Required:High school diploma or GED
- Previous customer service experience
- Preferred:Basic Proficiency in Microsoft Office Suite of programs, especially Outlook
- Previous customer service experience
- Demonstrated communication, prioritization, and time management skills
- Prior work experience that required attention to detail and accuracy
- Values a diverse and inclusive work environment
