Summary:
Utilizes remote tools and cloud technology to provide technical support for hardware, software, and store networks. Manages multiple connections and prioritizes repairs based on emergency needs. Monitors data packet loss, resolves issues, and ensures equipment is fully functional. Proactively identifies and resolves store network issues using cloud/web-based applications. Guides field personnel on equipment installations, configures new devices, and implements software changes. Troubleshoots legacy networks and fuel systems, manages tickets by urgency, and documents solutions. Collaborates with third-party vendors, maintains inventories, and provides phone support. Stays updated through training and communicates critical events to the support team. Performs additional duties as assigned.
Requirements:
- Associate degree in Computer Networking or 2 years of related experience
- Training in network communication, PC architecture, and application support
- Help desk experience preferred
- Strong knowledge of store networks, wireless communication, and troubleshooting
- Excellent communication and organizational skills
- Ability to work under pressure, lift up to 40 pounds, and work various shifts including weekends and holidays
