Location: Bellevue/Edmonds, WA (Hybrid)
Salary: 75,000 - 80,000
Our agency, and leader in multicultural marketing and community engagement, is looking for a Traffic Manager to lead workflow and process across creative, media, and engagement departments. This new role will work closely with our President and be key to overall efficiency: optimizing resource allocation, maintaining communication, and fostering a productive, inspiring work environment.
Key Responsibilities:
PEOPLE:
- Ensure appropriate resource allocation, keeping creative teams engaged and fostering skill development.
- Collaborate with Creative Leadership to expand the freelancer database for creatives and designers.
- Coordinate with cross-office teams to align resources, adhere to schedules, and enhance team communication.
- Partner with HR to build and manage the New Employee Orientation Program.
PROCESS:
- Oversee the workflow process, ensuring all steps are completed and signed off by relevant departments, with effective communication of any delays.
- Create and maintain project schedules, routing work efficiently through the agency.
- Manage the creative team’s utilization, ensuring chargeable work is prioritized and downtime is effectively used.
- Provide project leadership, overseeing the daily traffic of work to ensure consistent resource utilization.
- Collaborate with Account Services, New Business, Design, Engagement, and Media teams to execute project requests and meet scheduling requirements.
- Stay updated on industry trends, competition, and company strategy to ensure the delivery of award-winning creative solutions.
- Ensure projects are delivered at an award-winning standard and are prepared for entry into relevant competitions.
OPERATIONS:
- Manage and maintain database setups within Clients & Profits, ensuring adherence to best practices.
- Evaluate and refine processes annually to enhance internal and external service quality.
- Implement and manage resource forecasting, providing analysis and reporting to the leadership team.
- Lead cross-functional weekly status meetings to promote communication and collaboration.
Desired Skills & Experience:
- Associate or Bachelor’s degree in marketing, business, or a related field, or equivalent experience.
- 4+ years of experience in traffic management, project management, or equivalent roles.
- Proven ability to create detailed project schedules and manage multiple priorities.
- Strong time management, problem-solving, and organizational skills.
- Ability to develop and maintain strong working relationships with team members.
- Positive attitude, flexibility, and ability to work well under pressure.
- Detail-oriented with strong follow-through.
- Excellent computer skills, with experience using process management software (e.g., Scoro).
- Self-confident, proactive, and collaborative team player.
