*Candidates must be based in South Florida and hold U.S. citizenship*
Job Description:
I'm partnered with a globally recognized consulting firm who are seeking an experienced Help Desk Technician Tier 3 to join our team in Fort Lauderdale, FL. In this role, you will be the highest level of technical support within our help desk team, responsible for resolving complex issues that Tier 1 and Tier 2 technicians are unable to address. You will work closely with other IT staff to diagnose, troubleshoot, and resolve both hardware and software issues, ensuring minimal downtime for our end-users.
Key Responsibilities:
- Provide advanced technical support for hardware, software, and network-related issues.
- Troubleshoot and resolve complex technical problems escalated from Tier 1 and Tier 2 support.
- Manage and maintain IT infrastructure, including servers, networks, and cloud-based systems.
- Assist with the deployment and maintenance of software applications and operating systems.
- Provide support for remote and on-site employees.
- Perform root cause analysis for recurring issues and develop solutions to prevent future occurrences.
- Document technical procedures, solutions, and knowledge base articles.
- Train and mentor Tier 1 and Tier 2 technicians.
- Collaborate with other IT teams and departments to improve overall service delivery.
Qualifications:
- 3+ years of experience in a Tier 2 or Tier 3 help desk role.
- Strong knowledge of Windows and Mac operating systems.
- Proficiency in troubleshooting and supporting Office 365, Active Directory, and Exchange.
- Experience with network troubleshooting, including VPNs, DNS, DHCP, and TCP/IP.
- Familiarity with remote desktop tools such as TeamViewer, AnyDesk, or LogMeIn.
- Experience with ticketing systems such as ServiceNow, JIRA, or Zendesk.
- Knowledge of virtualization technologies such as VMware or Hyper-V.
- Understanding of cybersecurity principles and best practices.
- Excellent communication and customer service skills.
- CompTIA A+, Network+, or Microsoft certifications are preferred.
If you or someone that you know is interested in this position, we encourage you to apply today :)
