Location
USA, Castle Rock, CO (Office only)
The Opportunity
We are looking for a dynamic and energetic Flight Operations Specialist with the ability to support across the AFVP Aviation Group product suite. In this crucial role, you will provide technical support for our suite of software solutions. You will be required to have experience working in dispatch, aviation operators and/or have your private pilot’s license. You will work on our technical support team, liaising with our global flight operations support team & development teams to ensure the highest level of customer satisfaction.
Duties and Responsibilities
- Responsible for North American (NAM) specific flight planning support with a technical support emphasis, including requests related to any size and type of aircraft, IFR or VFR, rotary, or fixed wing
- Effectively communicate product features and bug reports specifically related to flight planning, filing and route related requests through our agile toolset
- Troubleshoot using aviation specific technical knowledge to provide software support related to
- Work with development personnel to investigate and resolve support requests within our applications and online toolsets
- Work collaboratively with stakeholders across multiple business units in an enterprise environment
- Take ownership of reported incidents and problems, maintaining consistent communications and ensuring resolutions relating to the APG, RocketRoute and Seattle Avionics product suites
- Perform initial assessment and prioritization of reported issues
- Perform other duties as assigned
Required Experience and Job Qualifications
- Ability to converse with persons at all levels within the aviation industry
- Minimum of five years of aviation experience, with a professional qualification, Dispatch or Private Pilot’s License or similar evidenced knowledge gained practically
- Minimum of two to three years’ experience in a technical Service Desk or systems support role
- Competent Office 365 user, including spreadsheets and strong general IT competence
- Outstanding communication skills and working across different cultures
- A strong ability to proactively analyze and problem-solve
- A highly customer-focused mindset
The ideal candidate can take the 20 and figure out the 80, has situational awareness and understands the chain of command as they represent others before they represent themselves. The ideal candidate is output-oriented, knows when to yield and when not to yield, has a relentless willingness to raise the bar, hold themselves and others accountable, and excels in a diverse international environment across different nationalities, geographies and cultures. Be prepared to be unprepared when you apply!
If you are interested in the position, please send your Resume / CV with a cover letter enclosed and salary expectations indicated to recruiting@apgdata.com.
About us
Aircraft Performance Group
Aircraft Performance Group, LLC (APG) is a flight operations performance engineering firm, established in 1999, that specializes in Runway Analysis, Weight and Balance, and Flight Planning solutions for the airline and corporate flight operations industry. The aircraft we provide data for range from airline operated small turbo-prop aircraft (regional airline market) and wide body aircraft (international carrier) to corporate turbo-prop aircraft and large cabin ultra-long haul business aircraft. We maintain a current worldwide database of airport information (over 7000+ airports) and have experience in digitizing Approved Flight Manuals for use within our own performance programs, as well as using aircraft manufacturer provided programs. We have experience in providing data based upon FAR, EASA and CASA requirements. APG is headquartered in Castle Rock, Colorado. flyapg.com
RocketRoute, an APG company
RocketRoute is the fastest, easiest and most effective way pilots can access the essential support they need to get airborne. From online flight planning, support, flight board, concierge services to direct access to ever expanding aviation services marketplace. Liberating in its simplicity users connect via one easy-to-use digital portal. Our Team of professionals make it possible for Flight Planning to be easy and straightforward for our clients all around the world. We provide services to Private, Business, Airlines, HEMS & SAR, Education and Military. Rocket Route is headquartered in the UK with a substantial development team in Lviv. rocketroute.com
Seattle Avionics, an APG company
Seattle Avionics creates compelling pre-flight and in-flight user experiences with its cloud-based solutions providing direct user access to flight planning, weather, fuel prices and group document management for the general aviation market. Their FAA-certified and geo-referenced charts and flight data are proven and used in the leading in-panel avionics systems globally. Seattle Avionics is headquartered in Seattle, Washington. seattleavionics.com
