LHH is seeking a Sr. Application Support Administrator that is responsible for providing technical support and administration for enterprise applications, with a focus on SAP S/4HANA Cloud. The Sr. Application Support Administrator will also act as a liaison between internal end users and SAP partners, facilitating the resolution of support issues, the implementation of new features and processes, and performing business analysis for IT projects.
Job function:
- Establishing the root causes of application errors, conducting research and troubleshooting to resolve issues independently.
- Install, configure, support and maintain SAP S/4HANA and related components
- Manage SAP S/4HANA system landscapes, including development, testing, and production environments.
- Provide first and second-level support for SAP users, addressing and resolving issues in a timely manner;
- Perform system monitoring and administration, verifying the integrity and availability of all SAP systems and integrations.
- Configure and manage integration of SAP S/4HANA with other business systems and third-party applications.
- Develop and maintain detailed documentation for application configuration, user training, and support procedures.
- Conduct user training sessions for SAP and other applications.
- Work to optimize application performance and functionality by helping business users identify areas for improvement, whether a process improvement or a system enhancement.
- Collaborate with technology and business teams to understand requirement and deliver solutions that meet business needs;
- Develop and execute test plans to ensure system changes meet business requirements and performance standards.
- Change Management: including system testing, scrutinizing release documentation, ensuring release controls have been adhered to, and execution of releases to the production environment.
- Responsible for tasks required to stay compliance with Technology policies and procedures.
What we are looking for:
- Education: Bachelor’s degree
- Experience: Minimum of five years of experience in a technical support role. Minimum two years of experience supporting SAP S/4HANA.
- Prior experience providing application support to broad business and technical groups;
- At least two years of supporting and administrating SAP S/4HANA
- SAP S/4HANA certifications are highly desirable
- Ability to prepare and drive training programs for end users.
- Proven experience managing and monitoring applications for successful integration;
- Excellent verbal and written communication skills, including the ability to create organized and informative reports, as well as comprehensive, accurate documentation;
- High attention to detail while performing application duties and troubleshooting
- Team player and to be able to collaborate with other technology teammates.
- Self-motivation, leadership skills and ability to take initiative and work with minimal supervision;
- Multitasker with ability to participate in multiple projects simultaneously while adhering to tight schedules.
- Ability to provide time estimates for project tasks and meet schedules.
- Ability to review application and windows logs for troubleshooting
- Experience with Agile/Scrum methodology
- Familiarity with database management and SQL
- Experience with middleware technologies is a plus
- Knowledge of scripting languages such as Python and Groovy is a plus
