About Us
El Encanto, A Belmond Hotel, has been meticulously restored to capture all the romance and glamour that endeared it to both the local Santa Barbara community and visitors alike. Ninety-two quintessential, California-styled suites and bungalows, terraced grounds featuring seven-acres of gloriously landscaped gardens with sweeping views of Santa Barbara and the Pacific Ocean. Original architectural features have been lovingly restored, including the historic, trellis-lined Arbor and Lily Pond. Modern additions to the expansive outdoor zero-edge pool and a new beautifully appointed boutique spa enhance the journey for today’s luxury-seeking guest. With our vast offerings, the opportunities to craft a unique career here are endless. Join us and achieve the truly exceptional.
As a Valetat El Encanto, A Belmond Hotel, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. In this role, you will provide a warm, hospitable greeting to all guests/visitors arriving to and departing from the hotel, realizing that the bell staff creates the first and last impression of the guest experience. Ensures all guests are oriented professionally and offered services in accordance to their needs: door, luggage assistance, directions. If you’re looking to develop your skills and be part of the future of luxury, this is your moment.
Primary Responsibilities Include
- Maintain knowledge and communicate.
- Scheduled daily activities.
- Daily arrivals/departures.
- Features and services provided by the hotel.
- Hours of operation for each outlet.
- Promote positive relations with all individuals who approach the front circle and be a role model for LQA standards.
- Maintain the cleanliness, sanitation, and organization of front drive, hotel entrance, bell desk, storage and work areas.
- Maintain a positive work environment with high team member morale showing empathy and respect to team members and guests.
- Anticipate guest requests and requirements in order to satisfy them efficiently and promptly.
- Maintain confidentiality of hotel guests and pertinent hotel information.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests’ needs, respond promptly and acknowledge all guests, regardless of work volume or time of day.
- Escort arriving guests to guestrooms and orient them to the property as well as the features of their rooms.
- Assist guests with transportation needs.
- Remain in assigned post position, maintaining correct stance.
- Assist guests with luggage.
- Park and secure guest vehicles.
- Organize guest car keys and cars nightly so that they are in proper order for morning departures
- Assist as needed with in-room dining tray deliveries and pick up.
- Assist as needed with delivery of amenities, roll away beds, etc.
- Ensure that proper newspapers are delivered to guest rooms according to Belmond El Encanto standards
- Maintain a professional appearance, impeccable grooming and uniform standards.
- Satisfactorily communicate in English with guests, visitors, management and co-workers to their fullest understanding, both in person and on the telephone.
- Provide legible communication and directions.
- Understand guest inquires and provide responses.
- Promote positive relations with all individuals who approach the Front Desk and by telephone.
- Remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive.
- Focus on the guest needs remaining calm and courteous.
- Think clearly, quickly and make concise decisions.
- Prioritize, organize and follow up.
- Work well under pressure on any arrivals and/or departures within any given period of time.
- Focus attention on details.
- Ensure security and confidentiality of guest and hotel information.
- Ensure security of guest room access.
- Remain stationary at assigned post for extended periods of time, standing or sitting.
- Work cohesively with other departments and co-workers as part of a team.
- The management of all reservation calls and inquiries directed to the hotel in a courteous and efficient manner.
- The thorough knowledge of all hotel room types, room numbers and rate structure.
- The handling of all guest inquiries in a prompt and courteous manner, whether personally or by directing
- Ability to satisfactorily communicate in English and /or any foreign language with guests, management and co-workers to their fullest understanding.
- Provide legible communication.
- Accurately compute valuable mathematical calculations.
- Familiarity with yield management and cost controls.
- Enforce hotel’s standards, policies and procedures with the Front Office staff.
- Create and maintain a positive work environment to ensure an excellent work relationship with other departments and to ensure the guest expectations.
- Be a clear thinker analyze and resolve problems pertaining to hotel standards.
- Prioritize and organize work assignments and delegate work.
- Direct performance of staff and follow up with corrections where needed.
- Train and motivate staff on a daily basis to maintain a cohesive team.
- Focuses attention on details by doing daily rounds of the guest rooms and public areas.
- Remain professional and courteous with demanding or difficult guests or situations, in order, to turn them to the positive.
- Ensures security and confidentiality of guest and hotel information.
- Ensures that all special guest needs and expectations are met and exceeded.
- Prepares schedules, in order, to ensure budget expectations.
- Maintains excellent grooming and dress codes for all staff workers.
- Aware and practices safety and emergency procedures of the hotel.
- Use utilities and resources in a responsible manner to control wastage.
- Communicate relevant information to the department, your line manager and across departments, as appropriate.
- Comply with safe working practices, Health and Safety policy and ensure accidents/defects are reported immediately.
- Attend learning and development courses and complete eLearning modules, as required.
- Demonstrate and be a role model of Belmond’s core values of Care, Confidence, Curiosity and Community.
Compensation is $16 per hour plus tips.
What We Offer:
At El Encanto we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
Medical, Dental and Vision coverage. In addition, the company pays for basic life and AD&D as well as short term disability. Team members can choose additional coverage to include voluntary life/AD&D, spouse life/AD&D, dependent life, critical care, hospital indemnity, accident and flexible spending.
The Company offers paid time off, sick pay, a 401(k) program with company matching, and an employee assistance program. Team members also enjoy free cafeteria meals and discounts on food and beverage, spa treatments, and retail boutique items.
The Discovering Belmond program offers complimentary accommodation for team members while on leisure travel outside their region at any Belmond hotel and resort. It also offers food and beverage at a discounted rate. In addition to the complimentary offerings, discounted rates are available for safaris, trains and cruises.
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
This is your moment. Apply today!
https://careers.belmond.com
The Belmond & LVMH Family
El Encanto is proud to be part of LVMH, and the Belmond global collection of iconic hotels, trains and river cruises, all creating exceptional experiences worldwide. When you join one of our properties, you join a global family of history-rich hotels and breathtaking destinations, where our employees are at the heart of the Belmond experience.
