Job Title: Desktop Support Technician
Location: 385 Southwood Ct, Bowling Green, KY 42101
Job Duration: 12 months
Pay Rate: $25.00 - $28.78/hr.
Job Type: Onsite
Notes:
- This is a 12 months contract position on W2 with possible extension and contract to hire.
- This is 100% onsite role at client work location.
Description:
- As a Field Engineer 2, your primary responsibility will be installing, diagnosing, servicing maintaining computer-related products which may include but are not limited to desktop and laptop computers, printers, standard software, and networking devices (smart hands).
- When in support of ITO engagements, you will be recognized as desk side support specialist.
- You may be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
- You will handle more complex products, problems, and/or projects and may provide technical guidance to lower-level engineers.
- You may function as a team or on-site leader as necessary.
- You will provide technical support to customers in solving technical problems that occur during the installation or operation of company supported products.
Responsibilities:
- May function as team or site leader providing direction to other technicians
- May support networking products via smart hands
- May have project management responsibilities for smaller projects
- Possesses other, high skilled, specialized technical skills
- Provides support for software and hardware support for desktops, laptops and servers (smart hands)
- Installs and maintains PCs and associated software and peripherals
- Performs installs, moves, adds and changes as required
- Tests and certifies PCs and client approved applications
- Provides follow-up on problems or escalation
- Maintains a high degree of professionalism in actions, demeanor and dress
- Ensures customer satisfaction throughout the service delivery transaction
- Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
- Understands scope of work for client and performs only tasks that are within scope; out of scope tasks would be escalated to CDE, CSM or SDC.
