System Engineer

AV Squad • los angeles, ca, us • 3m ago

AV Squad is a creative advertising agency specializing in entertainment marketing. Since our inception in 2004, our goal has remained unchanged: We strive to create outstanding, attention-grabbing content that tells an effective story. Our work resonates with today’s clever and diverse audiences. We believe in our work and love what we do. We pride ourselves on our congenial and collaborative culture and establishing an environment where creativity flourishes at every opportunity. Our passion for our work and commitment to our clients has positioned AV Squad as an industry leader.

If you have what it takes to work in our extraordinary environment, delivering extraordinary work, we want to hear from you.

Position Summary

AV Squad is looking for a customer-facing, enthusiastic IT professional to join its ranks. Applicants should have a minimum of 2 years of experience, ideally with a background supporting users in an agency environment housing post-production, print, graphic design, and/or VFX. Ideal candidate is a happy to be on the front lines, a natural problem solver, strong communicator, and self-starter with an innate willingness to learn about new systems, software, and hardware solutions. This is a TEAM role, where an individual can own projects but always functions in a collaborative environment with support from his/her IT counterparts. This is a unique opportunity for anyone looking to broaden their resume and expertise, while working alongside one of the most dynamic and growth-oriented IT teams in the industry. Position pays $28/hr - $48/hr, depending on experience and role. The shift is likely 11am - 8pm.

Essential Functions & Key Responsibilities

· Active listener: Capable of diagnosing software and hardware issues by carefully understanding user concerns and identifying the best course of action to resolve them.

· Clear and effective communicator: Able to explain technical problems and solutions in a way that is easy to understand for both technical and non-technical users.

· Proficient with Adobe applications: Premiere, Photoshop, Illustrator, and InDesign, supporting creative teams with technical troubleshooting and setup

· Troubleshooting / Working in Postproduction Workflows

· Setup hardware and peripheral components and install and troubleshoot software, operating systems, networking components.

· Assist in the customization and adaptation of existing programs to meet users’ and business needs.

· Provide telephone, in-person, and remote support to end-users.

· Assist in research and procurement of computer accessories and supplies.

· Be part of an on-call rotation for after-hours support.

· Perform other duties as assigned.

Beneficial Skills and Experience

· IT support in a post-production environment for at least 2 years

· A/V Editorial Experience

· Ability to lift 50 lbs

· Scripting, API Integrations a plus