This role, appears to focus on a variety of customer service, administrative, and operational functions within a specific department. Key responsibilities include handling customer service issues, processing claims, supporting clients, and managing various tasks such as enrollment, eligibility, and call center operations. It involves working within established policies and practices while offering some flexibility in decision-making and prioritization.
Required Qualifications:
3 years of customer service experience, including typing/data entry
Strong verbal, listening, and written communication skills
Quick adaptability to new technologies, systems, and applications
Proficiency in Microsoft Office Outlook and Word
Passion for enhancing consumer experiences
Preferred Qualifications:
Associate's or Bachelor's Degree
Previous healthcare experience
Experience in inbound/outbound call centers
