REQUIRED SKILLS AND EXPERIENCE
- 5+ years of experience specializing in either networks or firewalls
- Experience with Fortinet firewall and Cisco switching
- Familiarity with control systems or lab systems
NICE TO HAVE SKILLS AND EXPERIENCE
- Manufacturing industry experience
JOB DESCRIPTION
Insight Global is looking for a Network Specialist focused on Plant operations to join one of our catalyst company clients. This individual will be working 5 days a week onsite at their plant in Pasadena, TX, with some additional travel to a nearby plant. They will be focused on managing networks and process control networks by utilizing Fortinet firewalls and Cisco switching. They should understand how to communicate through the firewall to business networks and be familiar with control systems or lab systems.
Other responsibilities include:
• Primary contact with site leadership to define and prioritize IT service requirements
• Hire, train, evaluate, and develop a small staff required to deliver IT services effective and efficiently
• Take command and control of any IT operational crisis or critical incidents by influencing/escalating across service owners/providers to resolve any service interruptions
• Communication and daily management of the Albemarle global service desk processes and services
• Managing local service according to OLAs with Incident Management and Request Fulfillment
• Monitor and escalate local VIP support incidents
• Support shift left strategy to drive incident resolution to self-service and/or level one support
• Provide 24x7 management oversight for assigned infrastructure, applications, other IT services
• Responsible for IT oversight, coordination, and manage of assigned industrial manufacturing systems in Operations Technology
• Supports PIMS (Proc ess Information Management Systems), LIMS (Laboratory Information Management Systems), and Analytics systems from an IT-OT Infrastructure standpoint
• Ensure adherence to established corporate strategies, standards and policies and suggest modifications as appropriate
• Adhere to IT Change management governance model
• Provide metrics tracking of operational performance and quality of services
• Participate in troubleshooting, capacity planning and analysis, performance analysis, postmortem
• Establish operational objectives and work plans, then delegate assignments to the appropriate staff member or group
• Regularly review the established objectives to determine the success of the operation
• Follow Project management methodology and participate in weekly PMO meetings
• Become the broker of IT Services with internally and externally providers
• Ensures that design and selection of new site-specific solutions are in alignment with corporate IT strategies, and policies. Conduct architecture/security reviews through PMO processes.