Data Entry Specialist, The Data Entry Specialist will provide superior customer service to dealers, consumers, lienholders, and other customers, process claim payments, assist with related activities for support of issuance of payments to customers, vendors and other entities, perform other functions of the department as needed and take action to enhance cross-functional abilities and expand internal communications within the company.
- Contract Role
- Location: Houston, Tx 77077
- Pay: $ 20.00 Per Hour DOE.
- In Office (Monday – Friday 8:00am – 5:00pm)
RESPONSIBILITIES:
- Provide superior customer service in phone conversations, written correspondences, follow-up activities, and coordination of job responsibilities.
- Process payments for claims from dealers, repair facilities, and customers. Follow company guidelines.
- Verify customer's name, vehicle mileage, VIN number as registered on contract, and rental charges.
- Audit parts prices, labor costs, and markups, and sublet repairs.
- Ensure documentation (repair orders, invoices, receipts, and signatures) is complete and correct.
- Prepare, process, and mail customer and repair facility check.
- Fully coordinate and communicate actions within company and with dealers.
REQUIREMENTS & CRITICAL COMPETENCIES
- High School Diploma or GED
- 1-2 years related experience and/or training; or equivalent combination of education and experience.
- Ability to work in a fast- paced environment.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedures manuals.
- Ability to draft routine reports and correspondence.
- Demonstrate excellent claims processing and administration skills.
- Demonstrate excellent customer service skills.
- Able to handle customers in difficult situations.
- Demonstrate knowledge of retail parts and service business.
- Able to communicate effectively - verbally and in writing.
