Director of Operations

ComTec Solutions • rochester, ny, us • 3m ago

Description:

At ComTec we conduct our day-to-day business around 4 Simple Core Values:

Dedicated to our Employees
Passionate about the Customer
Do the Right Thing
Fire in the Belly

If you would like to be a part of bringing those values to life for our team and our customers, please keep reading...

The Director of Operations, a member of the Senior Leadership Team, leads the team and helps develop strategic goals for the company. The Director of Operations focuses on establishing and optimizing the company's day-to-day operations. The Director of Operations also has management oversight for the company's Enterprise Systems Group, IT Group, Project Management, Sales, Finance, and Administration teams.

REPORTS TO: President

DIRECT REPORTS: Senior Leadership Team

ESSENTIAL FUNCTIONS:

Assist the President on strategic direction to advance the company's mission
Systems/Process standardization, including creating and implementing corporate Standard Operating Procedures, Work Instructions, and other methods and communicating them to ensure company initiatives are followed and subsequent goals are met
Implement strategies to enhance efficiency, profitability, and communication
Prepare comprehensive operational, budgetary, financial, capacity analysis, and productivity reports for presentation to the President and Senior Leadership Team
Develop and monitor departmental budgets to ensure financial sustainability
Lead and motivate a high-performance management team, fostering skill development and emphasizing and supporting business objectives
Drive gross profit objectives of the company
Daily and weekly review of KPI's and Metrics to ensure the company is running at optimum efficiencies
Conduct weekly leadership meetings and quarterly reviews following the EOS guidelines
Lead by example, providing guidance and mentorship to team members, facilitating problem resolution, and promoting a culture of excellence and accountability
Uphold and reinforce company values, culture, and ethics
Identify and address risks proactively within the organization

ADDITIONAL RESPONSIBILITIES:

· Weekly review and approval of timesheets and time off requests

· Other duties as required

Requirements:

Required SKILLS and Attributes:

Must have a record of leading, motivating, and inspiring direct reports and have the ability to lead through example and influence throughout an organization.
Must communicate and build relationships across functions and at all levels of the organization with confidence and authority
Experience developing and coordinating cross-functional teams, both through direct and indirect leadership
Strong communication and negotiation skills with the ability to reason and influence at all levels
Problem-solving and analysis skills, making decisions quickly to improve performance
Ability to champion change and effectively manage the implementation of new ideas
Ability to set and review measurable and attainable goals to support staff development
Create, review, analyze, document, and implement guidelines, standards, and procedures as part of continuous improvement initiatives
Ability to manage complexity and resolve conflicts from balancing multiple priorities
Proficient in MS Office applications
Desire and drive to improve business processes every day
Daily use and knowledge of MRP / ERP systems, Epicor a plus
Acquisition and merger integration planning and experience a plus

SOFT SKILLS & ABILITIES:

Superior professional presence and business acumen
Presence, energy, and credibility to quickly earn the respect and confidence of all employees
Proven track record for delivering results
A risk-taking, entrepreneurial spirit coupled with a strong work ethic
Astute listener with excellent relationship management skills; strong, client-focused orientation and ability to inspire others
Knowledge of applicable best practices (i.e., industry/technology knowledge)
Intelligence, good judgment, problem-solving skills, and practical decision-making abilities
Ability to see the big picture and prioritize appropriately
Able to motivate, inspire, and champion ideas
Ability to lead with compassion and empathy
Strong commitment to ComTec values and a hands-on team player
Ability to remain calm in stressful situations

EDUCATION, EXPERIENCE, & KNOWLEDGE:

10+ years of management experience in positions of increasing responsibility where company performance and employee management have been emphasized
Progressive experience in the professional services industry; prior experience demonstrating effective management skills in a fast-paced and growing environment
Experience working with or leading in a Managed Services Provider environment
ERP systems expertise with a depth of knowledge among a broad range of manufacturing processes (i.e., make-to-stock / make-to-order / engineer-to-order environments) (e.g., SyteLine, Epicor, Syspro, SAP, Oracle)
Exceptional client relations skills and the ability to handle problem-resolution meetings
Professional written and verbal communication skills, including process documentation
Knowledge of Entrepreneurial Operating System (EOS) a plus

WORK ENVIRONMENT/PHYSICAL DEMANDS:

Use of computer and office equipment
Performs all administrative functions expected at this level

ADDITIONAL REQUIREMENTS:

Ability to schedule evening or weekend work occasionally
Valid driver's license in your state of residence and reliable personal vehicle
Candidates must be located in or near the Rochester, NY area or be willing to relocate.

About Us

At ComTec Solutions, we believe that technology should be a catalyst for growth, not a hindrance. That's why we provide world-class IT services and technology solutions that help businesses streamline their operations, gain real-time insights, and achieve their goals with speed, agility and confidence.

With nearly 30 years of experience, our team has a deep understanding of the challenges facing modern manufacturing businesses, and we use that knowledge to provide meaningful solutions that accelerate growth. We have fully functioning offices around the nation to deliver results to manufacturers wherever they are based.

ComTec Solutions is an Epicor Certified Platinum Partner with the expertise and resources to deliver powerful, agile ERP implementations that will automate your processes resulting in improved productivity and an unparalleled customer experience. We are also a Microsoft partner and provide top-notch managed IT services, which includes overseeing your technology landscape and putting in place best practices for cybersecurity, cloud hosting, and network management. To learn more, reach out to us.

Benefits:

· Competitive salary

· Relaxed Company Culture

· Generous Vacation Allowance

· Health/Dental/Vision Insurance

· Hybrid flexible WFH option 4 days per mo.

· Life Insurance

· Long and Short Term Disability Insurance

· Investment in Professional Development

· Value Recognition and Rewards

· 9 paid holidays

· Birthday Paid time off