HR Customer Service Specialist TRVJP5637
6 Month Contract to Hire
St. Paul, MN
This role is an onsite customer service position in St. Paul, MN with the potential to move to a hybrid work arrangement after the first 90 days. There is also the potential for this position to be extended beyond the initial six-month contract or converted to a full-time associate, dependent on performance and current business needs.
The Employee Services Unit (ESU) is a global inbound contact center that handles general HR questions for the US, Canada, United Kingdom, and Ireland. Associates will receive training on HR policies and practices so these can be effectively applied during customer interactions. A new associate typically spends 85% of their day taking inbound calls and 15% handling emails and other tasks. These percentages change with tenure.
Primary Job Duties & Responsibilities
• Answer inbound calls, emails and chats from our customers (current employees, retirees and job candidates) regarding payroll, time tracking, benefits, leaves of absence, compensation, performance management, pension, staffing and other miscellaneous HR questions.
• Apply HR policies, practices, and technology to effectively provide guidance and resolutions to our customers.
• Document call, email, and chat cases accurately and research answers or route to second level support when first call/contact resolution is not possible.
• Manage open cases and follow-up with team leadership or other HR department resources until cases are resolved.
• Understand and follow all policies and procedures.
Minimum Qualifications
• High school degree or equivalent required.
• Licensing or Certificates
• Bachelor’s Degree in Human Resources or related preferred.
• 1 year of HR or equivalent customer service experience preferred.
Job Specific Technical Skills & Competencies
• Customer service oriented, verbal and written communication skills, results driven, excellent organization, and prioritization skills
• Experience with Workday preferred.
• Experience with Microsoft Word, Excel, PowerPoint, and Outlook preferred.
