Ready Credit Corporation
Client Services Specialist
Eden Prairie, MN
Salary: $50,000 annually
Ready Credi
tFor over 16 years, Ready Credit has worked to simplify and secure the payment experience for both clients and customers through fully cashless operations. Ready Credit was founded in Minneapolis, Minnesota on the premise that all businesses can benefit from getting rid of cash but only if they could still support their cash-only customers. https://www.readycreditcorp.com/
We are seeking a Client Services Specialist to join our tea
m.As a Client Service Specialist you will be responsible for serving customers and partners by resolving customer issues, assisting customers in using our products, responding to requests, following compliance guidelines, and maintaining quality servic
e.
Key Experience Need
ed: College degree or equivalent of Call Center experi
ence3-5 years of Customer Service Experie
nce.Excellent communication (both verbal and written) skills, a solid foundation in business application development, and a “can do” attit
ude.Must be able to develop formal business documents following established documentation/presentation software packages (or similar products from other vendors): Google Suites, Ticketing Systems, Salesforce experience help
ful.Strong attention to de
tailBilingual in English and Spanish prefer
red.
Position Responsibilit
ies: Promptly answer customer support emails within required SLA timefr
ames.Follow up with customers to ensure card issues are resolved in a timely ma
nner.Provide light phone sup
port.Provide application support to our partners that service our cli
ents.Introduce and train call center partners with enhanced features and functionali
ties.Properly assign tickets for supply requ
ests.Assist with preparing statistical reports and providing reports within established timefr
ames.Monitor and track customer complaints and provide monthly rep
orts.Prepares work by gathering sorting, organizing, and recording data, information, and docum
ents.Attend partner calibration calls and process improvement meet
ings.Work with finance and compliance regarding cards and incidents related to f
raud.Resolving service issues and preventing additional issues by improving proce
sses.Ability to work with minimal supervision and independently once tra
ined.Acting as a client advocate with a focus on improving the customer experi
ence.
Ready Credit Corporation is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected s
tatus.
