Position: Community Manager
Location: Des Moines, IA
Are you a results-driven individual looking to jumpstart your career in a dynamic environment? One of our top real estate partners is seeking a Community Manager to join their expanding team. This in-office role is an essential piece of their company puzzle. This person will be managing the day-to-day operations of the community to achieve goals in customer satisfaction, community appearance, revenue generation, and more. This person will serve as a key member to build relationships with customers, investors, employees and vendors.
This is a direct hire position paying between $47,000 - $50,000 depending on experience.
Responsibilities:
- Collect rents and other charges, deliver timely rent increase notices, manage timely evictions, and maintain thorough and well-organized resident files.
- Tour property regularly to identify needs to maintain and enhance community appearance and resolve issues and problems in a timely fashion.
- Comply with, communicate, and enforce all federal, state, and local health and safety laws to meet OSHA requirements.
- Identify and communicate significant operational issues to regional and divisional leadership, including government/township issues, accident injuries, and employee or resident events.
- Enter data into management software systems, pull and analyze reports, and take appropriate action to meet all company objectives.
- Order or direct the ordering of goods and services needed to operate and maintain the community. Negotiate vendor contracts.
- Compose and issue legal notices to residents in a timely fashion for operating policy violations (i.e., pets, pending eviction warnings, home site maintenance, parking & speeding ordinances, and visitors).
- Review, approve and process all community invoices for payment. Perform miscellaneous administrative functions, including maintaining organized and complete resident and vendor files.
- Plan and/or support resident relations events (i.e., holiday parties, summer picnics, Girl scout/Boy Scout meetings) and communication vehicles (i.e., newsletters, coffee/hostess hours) reflective of resident demographics.
- Conduct four-side home inspections. Perform resale home inspections.
- Oversee maintenance operations including electrical systems, plumbing systems, HVAC systems, irrigation systems, swimming pool systems, and small engines, as needed.
- Based on Community, either direct new and used home sales or support direct sales staff, as needed. Implement sales strategies, make dealer visits, and maintain regular contact with vendors.
- Assist in the preparation of home sites and assess the size and set-back requirements of vacant sites. Maintain the sales environment and inventory utilizing Inspire Communities standards.
- Research market, demographics, competition, products, and customer needs before creating plans and taking proactive measures to market the community to prospective customers.
Requirements:
- Must be detail oriented, quick witted, tech savvy, organized and complete tasks in a timely manner.
- Manages a team of individual contributors.
- The ability to work flexible non-traditional hours.
- The ability to develop and promote a team effort, confront negative attitudes to build commitment and morale.
- The ability to develop long-term, big-picture strategies to enhance competitiveness, recognize broad implications of issues, and balance and integrate strategic vision with day-to-day activities.
- The demonstrated ability to create and maintain positive, productive relationships with all residents in the community as well as with the Homeowner's Associations and local government, clarify the customers' (resident, prospect, vendor, employee) concerns or issues, determine the cause, select, and explain the best solutions with input from the customer, and solve the problem to expedite correction or adjustment.
- Must be proficient in all Microsoft Office applications
- Bi-lingual fluency in Spanish preferred.
Education and Experience:
- High School Diploma or GED required with equivalent work experience, Bachelor’s degree preferred.
- 3-5 years of previous experience working in a multi-family or hospitality environment required.
- Prior experience performing data entry is required.
Travel Requirements/Work Environment Conditions
- 30% based on community location.
Physical Requirements
- Prolonged periods of sitting, using hands and fingers to handle or feel objects, (including using tools or controls customary to the position), standing, walking, kneeling, and reaching or lifting with hands and arms. Must be able to hear clearly (with or without the use of a hearing aid) and frequently lift and/or move up to 25 pounds.
- Must be able to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus (with or without the use of glasses or contact lenses).
This is an exciting position with a mission-driven organization! This position is paying up to $18 per hour, depending on experience.
Why Work with AimHire:
- We work with many different clients in many different industries and may be able to consider you for multiple roles at one time!
- No fee to you!
- Voted one of the best staffing agencies in Denver!
AimHire is an Equal Opportunity/Affirmative Action Employer.
Keywords: community manager, community management, property manager, manager, resident management
