Senior Genesys Cloud CX Reporting Analyst
Location: Jersey City, NJ (Onsite)
Job Type: Contract 12+ Months (C2C/W2)
Job Description:
- We are seeking a Reporting Analyst with advanced knowledge of Genesys Cloud CX reports and dashboards.
- The ideal candidate will have experience in designing and developing Tableau or PowerBI solutions, with a strong background in contact center reporting concepts, as well as expertise in big data, NoSQL, and SQL data query/extraction coding.
- Required 5 to 7 years of experience resource.
Key Responsibilities:
• Develop and manage native Genesys Cloud CX reports and dashboards.
• Design and develop reporting solutions using Tableau and/or PowerBI.
• Conduct data query/extraction coding using big data, NoSQL, and SQL technologies.
• Collaborate with various teams to ensure reporting solutions meet business requirements.
Required Qualifications:
• Experience: Advanced knowledge of Contact Center Reporting and dashboards, including Genesys Cloud CX.
Skills: Proficient in Tableau and/or PowerBI design and development.
Technical Skills: Experience with big data, NoSQL, SQL data query/extraction coding.
Preferred Qualifications:
• Experience in developing complex reporting solutions for large data sets
