Position Title: Concrete Dispatcher
Date_Posted: 09/10/2024
Location: Johnson City , TN
Job Category: Office Administration
Salary Interval: Salary / Full - Time
Pay Range: N/A
Application Instructions Thank you for your interest in Summers-Taylor. Please complete the requirements to successfully submit your application.
Position Description Job Summary:
The Concrete Dispatcher is an essential part of the heart of the Summers-Taylor Concrete Division. The Concrete Dispatcher will constantly be in communication with Summers-Taylor customers, plant personnel and sales personnel. Working in a high call volume environment, the concrete dispatcher will spend nearly the entirety of the workday making and answering phone calls and managing electronic concrete dispatching schedules. The ideal candidate must exhibit excellent organizational skills, computer savviness and exceptional customer service skills. Having knowledge of the Hawkins County, TN area will be a plus.
Job Duties:
- Communicates professionally with outside customers, sales personnel, and plant personnel regarding scheduled deliveries.
- Must be able to accurately and confidently facilitate orders based upon jobsite locations and terrains, weather, truck capacities and timing parameters.
- Must always present exceptional customer service skills.
- Ability to communicate and answer customer comments, questions, and concerns.
- Must be able to think critically as issues and conflicts arise.
- Will assist with customer payments when necessary.
- Continuous monitoring, data entry, adding, and changing orders within scheduling software accurately and efficiently.
Benefits:
- Medical / Dental / Vision Insurance
- Life / Short Term and Long Term Disability
- Paid Time Off
- HSA
- Weekly Pay
Position Requirements Job Requirements:
- Must be comfortable and confident working in a fast -paced environment.
- Must be able to work overtime and weekends as required.
- Computer skills and phone etiquette is required.
- Must be able to sit/ stand for an extended period in front of computer monitors.
- Prior experience in a dispatcher role, preferably in the concrete division, or equivalent industry experience.
- High school diploma required; college degree preferred, but not required.
- Willingness to work in a team environment and assist co-workers and or supervisors with other duties as needed.
- Must have a valid driver’s license.
- Must comply with drug screen, physical, and background check requirements.
- Spanish speak or bilingual is a plus.
Equal Opportunity Employer It is the policy of Summers-Taylor, Inc. to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate.
As part of the company’s equal employment opportunity policy, Summers-Taylor, Inc. will also take affirmative action as called for by applicable laws and Executive Orders to ensure that minority group individuals, females, disabled veterans, recently separated veterans, other protected veterans, Armed Forces service medal veterans, and qualified disabled persons are introduced into our workforce and considered for promotional opportunities.
Employees and applicants shall not be subjected to harassment, intimidation or any type of retaliation because they have (1) filed a complaint; (2) assisted or participated in an investigation, compliance review, hearing or any other activity related to the administration of any federal, state or local law requiring equal employment opportunity; (3) opposed any act or practice made unlawful by any federal, state or local law requiring equal opportunity; or (4) exercised any other legal right protected by federal, state or local law requiring equal opportunity.
The above-mentioned policies shall be periodically brought to the attention of supervisors and shall be appropriately administered. It is the responsibility of each supervisor of the company to ensure affirmative implementation of these policies to avoid any discrimination in employment. All employees are expected to recognize these policies and cooperate with their implementation. Violation of these policies is a disciplinary offense.
The Affirmative Action Officer has been assigned to direct the establishment and monitor the implementation of personnel procedures to guide our affirmative action program throughout Summers-Taylor, Inc. A notice explaining the company’s policy will remain posted.
Address/Office Location: 600 Sevier Street, Johnson City, TN 37604
Telephone: 423-543-3181
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