SNI is seeking a motivated and detail-oriented Invoicing Specialist to join our team onsite in FTL, Florida. In this role, you will be responsible for invoicing, service order management, and various functions, ensuring the smooth operation of our location.
Job Description
- Review and identify any labor, material, or outside service issues on work order (for example, cost/sell discrepancies, rates, discounts, cores returned, freight, etc.) to ensure accurate billing to customer.
- Prepare fiscal summary and reports concerning work packages to identify margin performance on service(s) performed.
- Review and analyze service order discrepancies and corrective actions in SAP ensuring that work performed is adequately described to adjudicate warranty and special programs.
- Review preliminary invoices with Operations Manager to verify accuracy prior to sending to customer. Prepare final invoice for customer(s).
- Complete process and administrative activities: electronic filing of invoice with OEM’s for claims, complete work order tracking system updates and close the work order.
- Manage invoice disputes and claims.
- Support the research for end customer disputed invoices including issue credits and additional billings. Monitor and correct open and yet to be billed work orders
- Interpret, adjudicate, prepare, and invoice on customer for parts under warranty and for post warranty programs.
- Verify and report on customer information, for example, credit limit, warranties, and extended warranty programs. Monitor open projects yet to be billed.
- Provide guidance, mentoring, training, and expertise to employees in assigned area to promote acquisition of job proficiency and performance improvement for day-to-day assignments.
- Monitor sustaining activities, projects, and levels of customer service/performance metrics for assigned area and report status, issues, and risks to immediate supervisor on a scheduled basis.
Skills
- 3+ years of experience in invoicing with SAP required.
- Knowledge of vendor warranty and post warranty programs.
- Knowledge of maintenance process and WIP reports
- Computer skills necessary to operate word processing, spreadsheet, database, email, and web-based applications.
- Planning, organizational, and multitasking skills necessary to prioritize and coordinate workload within a multiple project setting.
