About Us:
The Lotter is an industry pioneer, allowing individuals the freedom to purchase official state lottery tickets online. We are dedicated to creating a fun and secure way for people to play the lottery conveniently from their homes or mobile devices. At The Lotter, we understand that building a world-class company starts with a world-class team. If you're looking to join a fast-growing tech company that values work-life balance, feedback, and growth, The Lotter is the place for you.
About the Role:
The Customer Support Representative’s role is to deliver top-quality customer service to the Company’s esteemed customers through email, phone, and live chat. The role also includes operational and back-office functions.
Responsibilities:
- Handle incoming and outgoing telephone calls, live chats, and email communications to assist customers with inquiries and requests.
- Resolve incoming customer queries and complaints to ensure customer satisfaction.
- Process all tasks in a timely, accurate, and courteous manner.
- Complete all related documentation and data entry to high standards and within the set time parameters.
- Creatively explore options, possibilities, and choices for customers.
- Sell solutions and deliver results to customers.
- Ensure the provision of excellent customer service levels is maintained and exceeded.
- Adhere to quality parameters, procedures, and policies established by the Company.
- Strive to achieve personal targets to contribute to the Company’s overall targets and standard levels.
- Develop and maintain a good knowledge of the Company’s products, services, and systems.
- Comply with all company business processes, policies, and legislative requirements.
- Handle all client and customer contacts following the Company’s defined standards while keeping customer and company details completely confidential from external and third parties.
- The role includes operational and back-office functions, and training is provided.
Requirements:
- 2-3 years of customer service experience.
- Ability to work in a fast-paced environment.
- Attention to detail.
- Time management skills.
- Working hours may vary.
- Weekends are a must!
Bonus Points:
- Previous experience in the lottery industry.
- Knowledge of additional languages (e.g., Spanish) will be considered an asset.
Our Benefits:
- Retirement Plan
- Paid time off
- Competitive Salary
- Medical, dental, and vision coverage
- Monthly happy hour!
- Ability to commute: Holmdel, NJ 07733
Job Type: Full-time
Benefits:
Shift:
- Evening shift
- Morning shift
