UNDERGRADUATE DEGREE IN BUSINESS, TECHNOLOGY, OR COMMUNICATIONS (OR SIMILAR) AND MINIMUM 2 YEARS OF RELEVANT PROJECT MANAGEMENT REQUIRED. SPONSORSHIP IS NOT AVAILABLE AT THIS TIME.
About Us: Syndic8 is a Boston-based SaaS startup dedicated to revolutionizing the way businesses manage their operations. We specialize in providing innovative solutions that empower our clients to streamline their workflows and achieve greater efficiency. As we continue to grow, we're looking for a seasoned Project Manager to join our team and play a crucial role in managing key partner relationships and overseeing client implementations.
Position Overview: We are seeking an experienced SaaS Project Manager with a strong background in managing customer implementations of B2B software. This is a hybrid role based in Boston, with required in-office days and flexibility for remote work on other days. The ideal candidate will have 2-4+ years of experience in project management, with a desire to level up into the PMO / upper management tier of oversight.
Key Responsibilities:
- Manage Partner Relationships: Act as the primary point of contact for key partners, ensuring their needs are met and fostering long-term relationships.
- Oversee Team of Analysts: Lead and mentor a small Boston-based team of analysts, ensuring that focus is given to priority tasks and ancillary tasks are outsourced.
- Client Implementations: Manage and measure the success of client implementations, from initial planning to final delivery, ensuring projects are completed to the highest standards.
- Risk Management: Identify critical risk factors and know when and how to resolve vs soft /hard escalate.
- Management Reporting: Communicate status clearly & succinctly with management and the team using reliable and meaningful metrics.
- Project Management: Utilize project planning tools such as Asana and Jira to manage time, resources, budgets, and deliverables effectively.
- Hands-On Contribution: While the role is primarily management-focused, everyone on our team chips in occasionally with hands-on tasks to ensure project success.
Required Experience:
- Undergraduate degree, ideally in a business, technology, or communications related field
- 2-4+ years of demonstrated experience overseeing customer implementations of B2B software.
- KPI-Driven experience of implementing, enforcing, measuring, and improving on team-based operational processes
- Firm understanding of how cloud-based applications interconnect to exchange data
- Commanding knowledge of project planning frameworks and tools such as Asana and Jira.
- Strong leadership skills with the ability to motivate and guide a team.
- Excellent communication and interpersonal skills, with the ability to build and maintain strong relationships with clients and partners.
- Intermediate/Expert-level excel skills
Additional Differentiating Experience:
- Master's degree, ideally in a business, technology, or communications related field
- Project management certification, e.g. PMP or CSM
- Prior experience management Software as a Service (SaaS) projects
- PMP or similar certification
- Experience in digital marketing or ecommerce
- Report-writing experience, ideally in Grafana and using time-series databases
Why Syndic8?
- Hybrid Work Environment: Enjoy the flexibility of remote work while also collaborating in our Boston office.
- Growth Opportunities: Be part of a rapidly growing startup where your contributions make a direct impact.
- Competitive Salary & Benefits: We offer a competitive salary range commensurate with experience and qualifications, and generous benefits.
If you're an experienced project manager with a passion for SaaS and a proven track record in client implementations, we'd love to hear from you.
To Apply: Please submit your resume and a cover letter detailing your relevant experience and why you're a great fit for this role.
