Make a difference. Be happy. Grow your career.
Our System Administrator position is more than just a job – it’s a chance to be a part of something bigger. As a key member of our team, you will play a vital role in the administration and maintenance of our systems and workstations, ensuring that our IT infrastructure operates seamlessly and efficiently.
SYSTEM ADMINISTRATOR
The System Administrator will be responsible for the administration and maintenance of Nordic’s systems and workstations. The Information Technology Specialist improves upon existing infrastructures and will be responsible for providing strong technical support, end-user training, problem-solving, and developing strategies to prevent future problems.
KEY RESPONSIBILITIES
The Information Technology Specialist will have the following responsibilities which include, but are not limited to:
- Manage IT-Related Inventory with Precision: From the initial procurement process to tracking and maintaining inventory levels, you will play a crucial role in ensuring that our technology resources are always up to date and readily available.
- Collaborate with a Top-Notch Systems and Security Team: Join forces with our dynamic team to provide exceptional help desk support and oversee the smooth operation of all our IT systems. Your contributions will directly impact our efficiency and success.
- Champion User and Security Management: Safeguard our systems and data integrity by executing vigilant user and security management protocols across all platforms. Your attention to detail and commitment to excellence will be the cornerstone of our cybersecurity.
- Deliver Impactful Training and Support: Empower our end users by providing comprehensive training, responsive support, and proactive issue resolution. Your dedication to fostering knowledge and confidence among our team will drive our collective success.
- Execute Precise Hardware Maintenance and Deployment: From routine maintenance tasks to strategic hardware deployment, you will be at the forefront of ensuring that our technology infrastructure operates at peak performance levels, contributing to seamless operations and user experience.
- Craft Streamlined Process Documents and User Manuals: Streamline our operations by creating clear, user-friendly process documents and manuals. Your ability to simplify complex
SKILLS AND EXPERIENCE
- Solid Academic Foundation: A Bachelor's degree in a technology-related field is highly valued for this role, showcasing your commitment to continuous learning and mastery in the tech domain.
- Seasoned Professional Expertise: Bring over 3 years of hands-on experience in systems administration and workstation support to the table, demonstrating your proven track record of successfully managing IT environments and solving complex challenges.
- Masterful Customer Relations: Showcase your exceptional customer service and communication skills, honed through interactions with end users across various channels such as in-person, phone, live chat, and help tickets/emails. Your ability to empathize and troubleshoot will be key in ensuring user satisfaction.
- Sharp Analytical Mindset: Display your adept analytical and problem-solving skills that set you apart as a strategic thinker capable of swiftly addressing IT issues and implementing effective solutions to drive operational efficiency.
- Tech-Savvy Skills: Demonstrate your adeptness in Microsoft Windows, Office Suite, and server operating systems, underscoring your technical proficiency in core IT platforms essential for seamless operations.
- Proficiency in Cutting-Edge Tools: Showcase your advanced knowledge of Office 365 applications and PowerShell, highlighting your ability to leverage innovative tools and technologies to optimize processes and elevate performance.
- Living Nordic's Core Values: Embody Nordic’s maxims and principles in your work ethic, ensuring alignment with our core values and fostering a collaborative and inclusive work culture that drives success and growth for all team members. Your commitment to these values will be instrumental in shaping our collective journey toward excellence.
ADDITIONAL DETAILS
- Innovative Hybrid Work Environment: This exciting role offers a hybrid work arrangement, providing you with the flexibility to blend in-person collaboration at Nordic’s Home Office in Madison, WI, with the convenience of remote work. Strike the perfect balance between teamwork and autonomy, all within a dynamic and supportive work setting that values your well-being and productivity.
