KG Workforce Solutions is recruiting for a Help Desk Tier I Support Analyst to provide quality support and customer service on technical and operational requests. The Help Desk Tier I Support Analyst will log and document customer requests using the call tracking system.
Primary Responsibilities:
- Serve as the initial point of contact for internal and external customer questions related to operational and technical support of products and/or processes.
- Research and troubleshoot questions and issues of systems and applications.
- Ensure customer issues are fully resolved with a high degree of quality and customer service.
- Provide support under the organization’s emergency plan.
- Support teammates, other staff, senior managers, processes and procedures, and complete assigned tasks to ensure the success of the Customer Support department.
Requirements:
- Associate Degree in Business or technical discipline, or equivalent job-related work experience.
- Experience in a customer support/call center environment, including dealing with PC hardware and software, mainframe, and client-server computer systems.
- Certified Help Desk Professional preferred.
- Previous experience with HIPAA requirements is preferred.
- Previous banking experience is a plus.
- Ability to communicate/interact effectively with customers, users, technical experts, and all levels of management.
- Strong customer service orientation with a desire to embrace technology as a means of improving service.
- Proven organizational skills and demonstrated abilities to establish priorities, take initiative, work under time pressures, and exercise sound business judgment.
- Hybrid work schedule. Must have the ability to work onsite in downtown Columbia, SC three days a week.
- Authorization to work for any employer in the U.S. without current or future sponsorship.
This position is a long-term contract with the opportunity for renewals or possible permanent employment, depending on business needs and performance.
