Job Title: Customer Service Coordinator
Status: Non-Exempt
Department: Customer Service
Reports to: Director of Technical Services
Hours: 8:30-5:30, Monday-Friday, possible overtime
Duties and Responsibilities: (subject to change)
· Provide administrative & order processing support for domestic sales staff & Daylight Medical.
· Convert both verbal and written equipment orders into Codonics database, & use associated reports & computer systems to track customer orders. (Revenue, RMA, Show, Swap, Eval units).
· Work closely with Accounting to ensure proper credit terms & payment is received to fulfill customer orders.
· Work closely with Export Department to ensure proper import/export requirements are completed for international orders.
· Close follow-up with Shipping Department to make sure order is completed and shipped on time.
· Daily communication with other Codonics departments.
· Provide both written and electronic correspondence as required.
· Create quotes for Codonics products, accessories and service.
· Update forecast data primarily focusing on mid & end of month.
· Coordinate shipment of materials for Sales & Tech Support.
· Be the focal interface for domestic problems and their resolution.
· Work with other departments to provide follow up on domestic inquires.
· File domestic & international related documents both manually and electronically.
· Provide assistance with preparation for domestic Trade Shows
· Additional duties may be assigned as determined by the Director of Technical Services
Required Skills:
· Excellent verbal and written communication skills
· Ability to prioritize and switch tasks as needed.
· Excellent organizational and time management skills.
· The ability to assist multiple domestic sales reps.
· Excellent computer skills, primarily Microsoft Office
· Strong attention to detail & accuracy.
Optional Skills:
· Experience working in a sales department with international business
· Experience with USA Export Administration Regulations
· Second language such as French, Spanish, or Chinese.
Education and/or Experience:
· 2- or 4-year degree and/or equivalent experience
· 3-5 years customer service experience required
· 3 years of experience with international business is a plus
Codonics is an EEO/AA Employer- M/F/Disabled/Veteran
