Customer Service Receptionist
The primary responsibility of the Customer Service Receptionist role is answering phones calls to assist individuals and provide solutions to those who are contacting Judge. The role serves as a professional representative for The Judge Group. The Customer Service Receptionist reports to the Administrative Supervisor.
Responsibilities
- Corporate Phone Systems
- Answers internal and external phone calls in a clear, concise, professional manner and assisting callers to find their resolution.
- Transfers calls to their proper location • Analyzes calls to help find the callers proper solutions
- Sorts and organizes of USPS mail (including subtenants)
- Delivers USPS mail to department/cubicles
- Stamps of outgoing mail
- Delivers outgoing mail to proper delivery service
- Stocking of supplies
- Stocks printer station supplies (paper, folders, office stationery)
- Distributes needed ink
- Advises when supplies are needed
- Greets guests in a positive and welcoming manner
- Tracks incoming packages & notifies recipients
- Maintains contact logs (Judge India, Judge employees, etc.)
- Builds maintenance calls when necessary
- Stays current with industry trends and best practices through regular research and professional development
- Develops and maintains relevant skills
- Performs any other duties and tasks as assigned by management
Required Competencies:
• Collaborative Partner
• Customer Service
• Detail Oriented
• Interpersonal Communication
• Time Management
