This role of Community Service Manager is both demanding and rewarding, requiring a blend of technical skills, leadership qualities, and customer service abilities. Here’s a breakdown of the key elements and qualifications needed for success:
Primary Responsibilities:
Team Management and Leadership
- Payroll and Overtime Management: Ensure maintenance and housekeeping staff have accurate and timely payroll records; manage overtime except during emergencies.
- Staff Issues: Address any staff issues promptly and communicate performance evaluations to the Area or Regional Director.
- Recruitment and Mentoring: Assist in recruiting and mentoring maintenance and housekeeping associates.
- Service Requests: Oversee and assign service requests, ensuring they are completed daily and promptly.
Maintenance and Repairs
- Preparation for Occupancy: Supervise apartment readiness including painting, drywall repair, and mechanical repairs.
- System Repairs: Perform and oversee repairs on various systems (electrical, plumbing, HVAC, appliances).
- Carpentry and Painting: Handle or oversee carpentry, drywall repairs, and painting.
- Property Upkeep and Improvements
- Grounds Maintenance: Ensure daily grounds maintenance including trash removal and pet waste station upkeep.
- Property Improvements: Manage property improvements and preventive maintenance tasks.
- Vendor and Inventory Management
- Vendor Relations: Manage relationships with vendors for optimal pricing and quality.
- Inventory: Reorder supplies as necessary and maintain accurate documentation of replacements and purchases.
Customer Service and Communication
- Resident Interaction: Provide excellent customer service when interacting with residents, associates, and vendors.
- Emergency Response: Participate in on-call rotations and respond to emergencies as needed.
- Documentation and Correspondence: Assist in distributing resident notices and maintaining confidentiality.
Safety and Compliance
- Safety Protocols: Promote safety practices and use of Personal Protective Equipment (PPE).
- Inspections: Respond to and follow up on safety issues, accidents, and emergencies.
General Responsibilities
- Documentation and Organization: Maintain organized and professional maintenance and custodial areas.
- Communication: Regularly communicate with the Community Director and team members.
- Software and Tools: Use and manage various software programs and tools (Yardi, Paycom, Microsoft Office).
Qualifications
- Experience: At least 4 - 5 years of maintenance experience, with prior management experience preferred.
- Skills: Advanced mechanical aptitude, ability to lift and carry heavy items, and familiarity with various systems (electrical, plumbing, HVAC, etc.).
- Certifications: HVAC, CPO, and EPA certifications are desired; industry designations such as CAMT are also preferred.
- Physical Requirements: Ability to work in various weather conditions, stand for long periods, and use equipment and tools.
- Technical Proficiency: Experience with Microsoft products and willingness to learn new software (e.g., Yardi, Paycom).
- Communication: Strong verbal and written communication skills in English.
- Additional Requirements: Valid driver’s license and vehicle insurance, ability to pass background checks and drug tests, and compliance with all relevant laws and company policies.
Personal Traits
- Detail-oriented: Attention to detail in all aspects of the role.
- Trustworthy: Dependability and integrity in handling responsibilities.
- Customer-focused: Strong commitment to providing excellent service.
- Organized: Efficient time management and organization skills.
- Team Player: Ability to work well with others and independently.
This role is crucial in ensuring the community is well-maintained, residents are satisfied, and the property value is enhanced. The Community Service Manager must balance technical expertise with strong leadership and customer service skills to succeed.
