The Senior Training Specialist will be responsible for working in conjunction with the Director of Learning and Development and internal business groups to assess & evaluate training needs & develop training materials & plans to improve individual, organizational or customer performance. Will deliver class materials in an engaging and professional manner and evaluates student progress.
Responsibilities include but are not limited to:
- Responsible for the development, management, delivery, effectiveness and evaluation of all assigned training programs and offerings.
- Ensures that programs are consistent, and that appropriate accountability exists.
- Design, develop, deliver and evaluate in person and online learning programs. Programs may be traditional & e-learning courses, zoom or webinars (live or recorded), video shorts, gamified learning & other online learning mechanisms.
- Collaborate both face to face with other members of the Learning and Development team to ensure business objectives are met through effective learning solutions.
- Work in partnership with subject matter experts to ensure training aligns with goals, policies/procedures of the organization and the criteria of curriculum design and evaluation.
- Design and implement strategy to optimize knowledge in support of meeting and exceeding operational and internal goals and metrics.
- Perform all duties required for e-learning content launch, including course upload, testing, user assignment and notification, and LMS administration.
- Evaluate the effectiveness of current and future training and communication offerings and make recommendations for improvement.
- Display consistent self-development and awareness of industry trends through research, meetings and self-learning to enhance personal and departmental learning and development. Explore cutting edge technologies or software to enhance course offerings or delivery mechanisms to learners.
- Ensures the integrity, consistency and quality of the work of trainees through advocating for processes and decisions, management feedback and driving new procedures and ideas.
Other Responsibilities:
- Comply with all regulations pertaining to BSA, USA PATRIOT ACT, and OFAC. Complete annual BSA training. Report suspicions of criminal activity, or any attempt to avoid BSA reporting requirements on the part of customers or employees, to the AML/BSA Compliance Department. For supervisory positions, ensure BSA training requirements are completed by staff.
- Leads medium to large size projects as assigned.
- Handles other duties as assigned by management.
Required Skills:
- Proficient in training methodologies, curriculum development and soft skills.
- Proficient in using and operating all remote learning tools independently (zoom, teams etc).
- Knowledge of new training methodologies (gamified learning, elearning).
- High energy, enthusiastic, motivational training style; able to present in front of groups or on video.
- Strong critical thinking skills; excellent creative and conceptual thinking abilities.
- Strong communication skills, both verbal and written.
- Proficient in MS Products & strong knowledge of Microsoft Office and web based systems
- Strong organizational, planning, project management, problem resolution, communication, presentation, facilitation and influencing skills.
- Strong attention to detail.
- Strong time management and multi-tasking skills; ability to prioritize assignments.
Required Experience:
- Required: High School diploma or GED and a minimum of 5 years of experience in stand-up training.
- Bachelor's degree in HR, Education or a related field, experience in a bank or financial services organization preferred.
