Job Title: NOC Engineer (Security)
Location: San Diego, CA 92102
Job Type: Direct Hire, 100% Onsite
Salary Range: $71,000 - $101,000
General Position Description:
The NOC Engineer is responsible for managing and executing tasks related to our disaster recovery and business continuity plans to ensure compliance with strict Recovery Point Objectives (RPOs) and Recovery Time Objectives (RTOs) while maintaining Service Level Agreements (SLAs). This role involves planning, developing, and implementing configuration changes across the system (network, hardware, and software), and may include serving as the change implementer during the second shift (2 PM - 11 PM PST). The NOC Engineer ensures the security, reliability, and availability of the infrastructure to support the organization's ongoing growth and performs capacity planning and analysis. Additional responsibilities include participating in a 24/7 on-call rotation, providing guidance and mentorship to NOC Analysts, NOC Technicians, and IT Technical Support staff. The position requires working in a highly collaborative and fast-paced environment alongside NOC and Security Operations Center (SOC) teams, Technical Support, Telecom, Project Management, and Product Development personnel.
Job Description
- Administers and manages the operation of the wide-area, local area and wireless networks including the associated hardware, software, SaaS, and vendors.
- Acts as an escalation point for NOC Technicians and NOC Analysts for any system or network related incidents.
- Plans, designs, installs, monitors, and administers extensions of the network to accommodate new sites, systems, and equipment.
- Monitors and evaluates the usage of the Internet and Intranet web sites for performance, capacity planning and security policy compliance.
- Performs other duties as assigned.
- Troubleshoots physical DELL & HPE servers, SAN/NAS storage appliances, VMware, LAN/WAN/WLAN equipment, Azure SaaS/PaaS, integrations and software problems.
- Understands and interprets error conditions and messages and performs required corrective actions.
Education/Certifications/Licenses/Registrations
- Ability and means to travel as needed in a timely manner within San Diego County, to locations that may have limited access to public transportation; proof of liability and property damage insurance on vehicle used is required. DRIVER REQUIREMENTS: Licensed for a minimum of 3 years; No more than 2 violations and/or accidents within 3 years; No vehicle related suspensions/reinstatements; No DUI, reckless or felony Driving with 7 years.
- At least 5 years of experience in Information Systems and in the installation, configuration, administration, and management of data network hardware and software.
- Bachelor's Degree in Computer Science, Information Systems, or related field, or equivalent experience.
- Microsoft MCSA and Cisco CCNP preferred.
- Or equivalent combination of education and experience that provides the skills, knowledge and ability to perform the essential job duties, and which meets any required state or federal certification requirements.
Experience/Specialized skills (including Language)
- Advanced level knowledge and training in network management, TCP/IP troubleshooting, wide array of hardware and software technologies.
- Must be detail-oriented and committed to providing work of consistently high quality.
- Must be self-sufficient, innovative, and able to work under minimal direct supervision.
- Significant training and experience in server and network hardware and software, including MS Solutions and VMware and Azure virtualization.
- Advanced level troubleshooting and diagnostic skills.
- Working knowledge of and demonstrated competency in applying current concepts of network design; LANs, WAN's, WLAN'S, segmentation, gateways, routers, network switches, hubs, TCP/IP and Ethernet protocols, etc.
- Working knowledge of and demonstrated competency in applying current concepts of system design; OS, CIS hardening, GPO, virtualization, Just in Time Access, Just Enough Access, API/information integrations, identity Provider/SSO, high-availability, backup/restore best practices, etc.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
