The Director of Process Improvement will drive the development and implementation of process improvement initiatives across Tosca North America. The primary focus will be on identifying opportunities for efficiencies, cost reductions, and service enhancements and leading cross-functional teams to execute improvement projects. This role reports directly to the Vice President of Sales for North America.
Responsibilities (Essential Job Functions):
- Lead the development and execution of process improvement strategies aligned with Tosca's overall business objectives.
- Conduct comprehensive process assessments to identify areas of inefficiency, waste, and variability and prioritize improvement opportunities based on potential impact and feasibility.
- Develop and implement projects that utilize Lean methodologies and tools, such as value stream mapping, process flow diagrams, and root cause analysis, to drive measurable improvements.
- Facilitate cross-functional collaboration and lead project teams, ensuring the successful delivery of improvement initiatives within scope, timeline, and budget constraints.
- Provide training, coaching, and mentorship to team members and stakeholders on process improvement methodologies and best practices, building a culture of continuous improvement across the organization.
- Establish and monitor key performance indicators (KPIs) to measure the effectiveness of improvement initiatives and regularly report on progress and results to senior leadership.
- Foster strong relationships with internal and external stakeholders, including customers, suppliers, and partners, to identify process improvement and collaboration opportunities.
- Develop and manage the process improvement budget, ensuring the effective allocation of resources and achieving targeted ROI.
- Collaborate closely with the Sales team to identify process improvement opportunities that enhance customer satisfaction and drive revenue growth.
Requirements, Experience, & Education (Knowledge, Skills & Abilities):
- A bachelor’s degree in industrial engineering, business administration, or a related field; an advanced degree in a related field is preferred.
- Minimum of 10 years of experience in process improvement, operations management, or a related role, with at least five years of experience in a leadership capacity.
- Strong expertise in Lean and other process improvement methodologies, with a proven track record of delivering measurable results.
- Certified Lean Six Sigma Black Belt or equivalent certification is highly preferred.
- Exceptional project management skills, with the ability to lead complex, cross-functional initiatives from concept to completion.
- Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
- Excellent communication and stakeholder management skills, with the ability to influence and collaborate effectively with individuals at all levels of the organization.
- Ability to thrive in a fast-paced, dynamic environment, adapting quickly to changing business needs and priorities.
Work Schedule
This full-time position is based at Tosca's Headquarters in Atlanta, GA, with a hybrid work arrangement (Tuesday to Thursday in the office, Monday and Friday remote -- this is subject to change).
