Pay: $20.00 - $22.00/hour (based on experience) *No benefits during the temporary period, but a benefits packaging including a 401K, Medical/Dental, and PTO will be available once hired
Schedule: Monday - Friday 7:00 AM - 4:00 PM (1-hour unpaid meal break)
Overview: Our client, an HVAC/Plumbing company based in Broomfield, CO, is seeking a temp-to-hire Service Coordinator. This is 100% in-office in Broomfield. This individual must be highly organized, multi-task and pivot tasks as needed stress-free. The company's clients are primarily commercial and someone must demonstrate a high level of customer service skills.
Duties:
- Coordinate the transportation movements of the technicians
- Must keep track of the plumbers’ schedules as they change throughout the day
- Keep track of the technicians’ start and departure times
- Must maintain a matrix with the techs’ routes, start location, specialty tools and
- qualifications to be able to assign the right call to the right tech
- Requires interaction with drivers daily
- Anticipate problems with routes and parts by making quick sound decisions
- Respond to special requests from customers related to jobs performed by a technician
- Order parts for special orders
- Maintain techs’ vacation, sick and weekend schedules
- Follow up on all pending/ recommended work
- Forecast workload for 2-3 days out
- Contact customers with parts pending and status of parts
Requirements:
- High School diploma preferred
- Dispatch experience highly preferred
- Demonstrate passion for excellence with respect to treating and caring for customers
- Strong decision-making abilities
- Ability to identify customer needs and clearly articulate product and service offerings
- Highly developed sense of integrity and commitment to customer satisfaction
- Meet all attendance and dependability requirements
- Team player
- Multitasking and time management skills with the ability to prioritize
