Customer Relations Specialist
Responsibilities/Duties of Position
- Provide phone support to customers
- Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
- Attain proficient working knowledge of CRM, Microsoft Office Products, and other supporting databases
- Product, catalog and website knowledge is required to assist customers
- Respond to customer inquiries sent via e-mail, mail, fax, or over the phone
- Data entry from e-mail, phone, fax, mail and web orders
- Data collection and data maintenance
- Coordinate with Accounting/Finance members to resolve customer account issues
- Excellent computer/technical skills
- Minimum 1 year of Customer Service experience required
- Computer literate and demonstrated ability to learn new programs
- Above average written and verbal communication skills
- Hours: M-F 8:30am-5:00pm
- Pay: $20-27/hour
- Location: Roseville
Must-have’s:
- Organized and Efficient
- Very good computer/ technical skills
- Good at Multi-tasking with Logical Reasoning
- Picks up New Things Quickly
- Critical thinker and Logical Reasoning
- Able to work AND keep up in a fast-pasted environment with disruptions
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
