SECURITY & EVENT MANAGER - MAJOR CONVENTION CENTER
Summary of Role:
This role is a member of an extraordinary team that is responsible for planning, developing, and executing customized life safety service/security plans at the Phoenix Convention Center (PCC) and other venues, and tasked with upholding the life safety requirements of each venue. The Associate will work with convention center team members, service partners and our Pride Group Supervisors to ensure the Associate and Equipment service offerings of Pride Group are exceeding the expectations of our clients, stakeholders, and partners.
Key Accountabilities:
- Represent and deliver service that “Exceeds the Expectation” in keeping with Pride Group core values.
- Develop customized life safety/security plans for Phoenix Convention Center that include conferences, conventions, meetings, Mega events (Super Bowl, NCAA Final Four, NBA All-Star Game...), special events, and theater productions.
- Oversee Pride Group Life Safety Officers (Event Security and Guest Service Associates) in collaboration with Pride Group Supervisors. Lead, motivate, and interact effectively with all Pride Group Associates
- Identify all aspects of event risk assessment and crisis management planning strategies.
- Make evaluative judgments with timely and sound decision making.
- Mediate conflicts and facilitate effective communication among all parties.
- Maintain regular communication with clients to provide updates on event progress, address any concerns or requests, and manage client expectations.
- Communicate through professional and confident verbal and written correspondence with business owners and decision makers. Document and confirm all verbal communications in a follow-up email, to eliminate any doubt or miscommunication.
- Promote Pride Group rental ready assets and services.
- Have a full understanding of the life safety requirements
Main Responsibilities:
- Meet with event organizers to discuss, plan, and confirm event needs while meeting the PCC minimum requirements.
- Pre-event and onsite communication with clients which includes gathering and setting expectations, client schedules, gathering asset needs, guest experience needs, and overall event logistics.
- Create schedules, post orders, task assignments, deployment and placement maps, and equipment allocations to ensure seamless event set up and tear down.
- Manage the schedule, deployment, break schedules, overtime, and post profiling (assigning the perfect Associate in the roles based on need) for all events.
- Ensure contracts are signed and payment is made prior to any work being performed.
- Ensure the delivery of high quality, professional, and customer service focused life safety services and equipment rental, across all events.
- On-site management and point of contact while clients are moving in, events days, and moving out.
- Provide post event constructive analysis and participate in after action discussions that allow for the incorporation of lessons learned into future events.
Role Requirements:
- 3 years of experience in event management, security services, or a combination thereof.
- Enjoy working hands-on in the events, as part of a team.
- Excited to complete a wide range of activities requiring clear communication.
- Driven by excellent organization skills and attention to detail.
- Serenity to bring calmness when working under pressure.
- Possesses effective time management
- Natural leadership skills.
- Humble enough to leave the ego in the car, but command presence when it calls for it.
