Making Trade Happen
Coface is a team of 4,500 people of 78 nationalities across nearly 60 countries, all sharing a corporate culture across the world. Together, we work towards one objective: facilitating trade by helping our 50,000 corporate clients develop their businesses.
With 75 years of experience, Coface is a leader in the credit insurance and risk management market. We have also developed a range of other value-added services, including factoring, debt collection, single risk insurance, bonding, and information services.
As a close-knit, international organization at the core of the global economy, Coface offers an enriching work experience on several levels: relational, professional, and cultural.
Every day, our teams are making trade happen. Join us!
Senior Manager, Lean Six Sigma Black Belt, is focusing on designing and implementing customer centered processes to delight our customers and improve operational performance. This person will drive projects to streamline processes and align with multiple key stakeholders to ensure we are delivering high value customer experience and excellence in our operations. You will also help in setting a process strategy for the region and collaborate with business functions to activate and enable execution. In addition, you will play a key role in understanding client needs, monitor CX KPI’s and help in setting a strategy to address vulnerabilities to achieve service excellence.
YOUR MAIN MISSIONS WILL BE TO:
- Leads cross-functional project teams to identify process improvement opportunities.
- Drives prioritization and selection of strategically relevant process initiatives.
- Facilitates workshops to understand and map customer journeys and identify pain points.
- Drives implementation of technology solutions to streamlines processes and improve client interactions.
- Define KPI’s and monitor performance against client experience metrics.
- Participates and/or lead Business Project work streams as necessary.
- Responsible for Lean Management methodology for Team Leaders and their teams across the region.
- Monitor adoption metrics to ensure the lean mindset is being embedded in the way of working in the region.
- Structured coaching of Team Leaders regarding lean tools and management on an on going basis.
- Support on key Tools e,g. to facilitate a Value Stream Mapping session if needed for complex topics.
- Ensure a clear baseline and tracking of productivity improvement initiatives with clear benefits across the Power the Core plan period.
CANDIDATE PROFILE :
Experience :
- Customer centric oriented.
- 10+ years of experience with proven track record in process optimizations, operational excellence, customer experience.
- Six Sigma Black Belt
- Knowledge of financial services/credit insurance would be highly appreciated.
- Experience in defining customer journeys and mapping processes; Visio would be a plus.
- Superior interpersonal skills to drive cross-functional collaboration and lead change initiatives.
- Creative, innovative, analytical and collaborative.
- Project and change management and facilitation skills.
- Proven lean management operational experience.
- Advanced communications and colloaborations skills
- Highly organized, design-minded and detail-oriented.
- Schedule is 2 days onsite/3 remote.
Preferred candidate will be hybrid to New Jersey (Princeton), Hunt Valley, MD or Toronto, Canada Hybrid schedule
Our compensation reflects the cost of labor across multiple US geographic markets. The base pay for this position ranges from $130,000.00 in our lowest geographic market up to $170,000.00 in our highest market. Base pay is based on multiple factors including market location and may vary depending on job related knowledge, skill set, and experience. We also offer a comprehensive benefits package which includes health care, 401(k) savings plans, paid time off, and more. This information is provided per the New York City Human Rights Law. Applicants should apply via Coface’s internal or external careers site.
