**Hybrid | Charlotte, NC**
We have an exciting opportunity for a Member Support Specialist with our industry-leading client in Charlotte, NC.
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Rate: $23.50 / hr. w2
Responsibilities of the Member Support Specialist:
- Become a Subject Matter Expert (SME) in evolving services and products to provide consistently excellent support to our members
- Respond to prioritized member requests across multiple channels, including email, chat, social and/or outbound phone support and enable cross-product member visibility
- Remote support for vendor partners to enable ongoing growth and a reduced escalation rate
- Partner with cross-functional teams to identify and prioritize members with intent to engage with our services, identify issues/feature requests and documentation or training requirements
- Other assigned tasks as needed to perform in this role
Requirements of the Member Support Specialist:
- 2-3 years of graduated member support service experience, financial institution preferred. Experience with product value add product/service awareness a plus
- Excellent customer service skills with a dynamic personality and member-focused approach who rejoices in member and team success
- Proactive peer mentor who identifies opportunities and takes initiative or ownership to address
- Proven experience in resolving complex customer issues and managing escalations with internal and external teams
- Effective communicator in both verbal and written communication. Excellent organization, detail oriented and high level of accuracy.
- Must be flexible and adaptable to work in a rapidly evolving environment
- Preferred experience with industry-standard case management tools (SFDC), bug tracking tools (JIRA), and reporting analysis to perform day-to-day support optimization and prioritization.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact InfoSec@eliassen.com.
Job ID: 386586
