Our client is a chemical manufacturing company who is seeking a Director of Infrastructure in a permanent role.
Responsibilities
- Ensure reliable 24/7 operations in partnership with offshore and managed service providers by defining IT infrastructure architecture, as well as standards to include disaster recovery, security, storage, servers, monitoring, performance, and back-office systems
- Lead infrastructure P1 and P2 incident response calls and responsible for subsequent RCA documentation
- Manage staff and service providers responsible for on-premises and cloud infrastructure
- Manage activities for hardware and software planning, design, and implementation of technology solutions in both traditional datacenter and public or private clouds
- Focus on the forward-looking aspects of infrastructure, successfully leverage automation solutions for datacenter and cloud lifecycle management, disaster recovery, and monitoring
- Build future state roadmaps, understanding vendor offerings and providing mentorship to the organization with utilizing new technologies to solve business problems
- Responsible to ensure all assets are in ITAM/CMDB with a high degree of accuracy and with relevant hardware, software, and firmware information as well all upstream and downstream connections and dependencies
- Improve key customer satisfaction metrics, SLA, SLO, and deliverables
- Build successful stakeholder relationships with other IT and business personnel by acting as a trusted advisor, developing a clear understanding of improvement areas, and ensuring feedback is shared within the IT organization
- Provide input and recommendations on emerging technologies that should be considered to help deliver Solenis digital strategy
- Establish service level objectives (SLO) and service level agreements (SLA) and ensure they are communicated, executed, and met
- Prioritize resources and efforts in support of appropriate strategic initiatives and capabilities of Solenis
- Work closely with vendor partnerships to deliver and support technical solutions
- Develop metrics and reporting program to demonstrate continuous improvement, reliability and availability of IT systems and operations in the accountable areas
- Support ISO 27001 efforts, periodic internal audit, compliance teams, infrastructure security and other risk-related functions as required
- Create an environment of innovation in which team members are encouraged to experiment and test new ideas, learning from successes and mistakes
Requirements
- Bachelor’s degree and a minimum of 7 years of experience, or an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.
- Three years of experience managing technology professionals is required with demonstrable experience leading cross-functional technology teams.
- Must have crisis management experience with an emphasis on preparedness and response efforts
- Superior technical aptitude and demonstrated analytical acumen and data-driven mindset towards decision-making to define strategy, spark growth, and fuel long-term impact
- Proven track record for completing projects in specified deadlines
- Fundamental understanding of ITIL, ITSM, change management, and technology management best practices
- Must be able to handle high-impact situations and remain effective under pressure
- A solid understanding of enterprise level infrastructure
- High level working knowledge of the SAP system architecture and inter-dependencies, preferred, but not mandatory
- Effective self and personnel leadership skills including motivating, encouraging, enforcing accountability, directing activities, leading by example
- Ability to effectively break down, prioritize and manage multiple competing tasks independently
- Ability to communicate effectively within GBTS, as well as with business units about planned work, completed work and next steps
- Self-starter with an ability to work individually or in a team environment. Must be able to handle high pressure situations
- Experimental mindset to drive innovation
- Excellent analytical skills with demonstrated experience turning data into actionable insights
- Challenger mindset and passion to challenge status quo to find new solutions and drive out of the box ideas - loves and embraces change
- Believes in a non-hierarchical culture of collaboration, transparency, and trust across the team
- Not afraid to 'roll up the sleeves' and seeks to go outside comfort zone to learn - pushes the team to do the same
