Our client, a New York City-based non-profit fighting the twin crises of AIDS and homelessness, is looking for a Donation Dispatch Associate on an ongoing temporary basis. The Donation Dispatch Associate is part of the Call Center and is responsible for fielding donation inquiries and scheduling pick-ups.This person must be tech-savvy and have a customer service mentality! The role is based on-site at their Long Island City location with hours from Monday through Friday from 8am-4pm. They can offer $18/hour for this opportunity.
Position Overview:
- Convert leads into donations using a photo lead-handling process
- Meet standards for response time for all types of donor inquiries
- Meet all quotas on live calls and leads handling assigned by the Call Center
- Manager on filling trucks with quality furniture for Thrift Shops and or scheduling Refashion pick-ups
- Using truck schedule and departmental guidelines provided by the Call Center Manager, schedule donations of, but not limited to, household goods, furniture, clothing, and shop supplies
- Provide excellent customer service while working closely with donors, informing them of our pick-up guidelines
- Learn the necessary skills needed to cover all areas of the Call Center: Refashion, Furniture Truck Schedule, Processing Corporate In-Kind Donations, Third-Party Movers
- Maintain professional and technical knowledge by attending training meetings/sessions and through independent study
- Participate in annual trainings and advocacy efforts
- Available to provide assistance in annual events and fundraisers throughout the agency
Job Qualifications/Requirements:
- Education - High School Diploma, GED, some college preferred
- General understanding of the resale market
- Basic computer skills in Microsoft and Excel required
- Excel, Microsoft, and Salesforce knowledge
- Excellent internal and external customer service
- Effective oral and written communication skills necessary to communicate with all levels of internal and external team members
Essential Physical Demands/Working Conditions:
- Frequently required to stand, walk, kneel, and bend for long periods of time
- Frequently required to lift a minimum of 40 pounds.
- Frequently communicates (exchanges information, converse with, express oneself) with subordinates, vendors, supervisors, and community at large
- Excellent verbal and written communications skills, articulations and instruction of policy and procedure.
- Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars
