Payment Specialist - Collections
Temp to Hire, W-2
Pay: $19.50/hr during contract period (pay increase after 90 days with bonus opportunites)
Location: Onsite in Mesa, AZ
Our client is a leader in post-secondary career education. Working at our employee-owned company is more than just a great career - it's an investment in yourself. Our mission is to drive personal and community transformation by empowering students to make a positive and enduring life change. We are consistently searching for like-minded compassionate professionals who strive to be the best in their respective fields. Our top candidates share our commitment to helping students build the skills to create a future of which they can be proud.
We are currently seeking a Payment Specialist to join our team. In this position you will perform cash collections activities for our institutional loans, private loans, cash payment plan collections, and past-due collections for all inactive student accounts. You will also assist the Collections Supervisor in coordinating the collection efforts between the institutional loan servicers and third-party collection agencies. Ensure all regulatory requirements are adhered to in regard to collection activities.
Successful candidates will be:
· Stay current and follow all HEOA Disclosure and Regulation Z requirements, including Truth in Lending and Consumer Financial Protection Bureau requirements applicable to collection activities.
· Responsible for outbound calls, e-mailing and/or sending letters to inactive students with past due balances to obtain payments.
· Ensures the collection goals assigned are met each month and strives to exceed this goal.
· Ensures the proper number of collection activities are performed per day/week to meet account collection goals set by supervisor.
· Perform skip tracing activities in locating borrowers.
· Assist Collections Supervisor in data collections and report preparation on an on-going basis as required.
· Making 80-100 outbound calls daily.
· Good skip tracing skills.
· Good knowledge of all system databases.
· Assist Training of collection associate
Education:
· High school or equivalent (Preferred)
Experience:
· Microsoft Excel: 1 year (Preferred)
· Customer service: 1 year (Preferred)
· Late-stage Collections: 1 year (Required)
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.
