Job details are Shared below:
Job Title: Technology Support Specialist
Location: Dallas, TX 75201 (Onsite)
Job Duration: 1 year Contract
Primary Skills:
- Experience with desktop tech support.
- Experience with Hardware and Software installations.
- Experience with Operating system like Windows, Apple Mac.
- Experience with handling the tickets.
- Experience with networking troubleshooting and Active Directory
- Independent - have to be ok with remote support.
- Good problem solver
- Self-starter - but not afraid to ask questions.
- Used to handling a lot of calls; this person will get about 5-10 tickets a day ranging in levels of difficulty.
Responsibilities:
- Act as a sub-area or national resource in On-site (OSTS) applying technical knowledge to develop and implement solutions to complex technology issues.
- Laptop troubleshooting, maintenance and administration.
- Apple MacBook support and troubleshooting.
- Apple iOS and Android device support; setup and configuration.
- Knowledge and understanding of HP, Xerox and Canon print devices.
- Anticipate and respond to complex technology support issues.
- Strong knowledge and understanding of Win10, Office 365.
- Instant Messaging tools; TEAMs.
- Excellent customer service skills, meeting with users in person to resolve complex technology issues.
- Ability to perform root cause analysis to quickly recover from service interruptions and to prevent recurring problems.
- Analyze the impact of decisions, and guides others through the solution process in order to satisfy customer, OSTS and Firm needs and objectives.
- Provide meaningful contributions to team efforts to enhance overall departmental effectiveness.
- Leverage multiple resources or coordinating with other teams in order to meet customer needs.
- Facilitate the implementation and support of defined EY Technology solutions.
- Communicate system updates to customers as required.
- Coordinate, track, and maintain inventory.
- Document and track the status of inquiries coordinate appropriate responses and follow-up to ensure customer satisfaction using Service Now
- Perform software and Firmware upgrades and testing as needed or part of an initiative or project.
- Use root-cause analysis, and troubleshooting at the operational level, work to proactively identify technical and support problems and solutions to prevent future occurrence.
- Participate in postmortem analysis of significant projects or events, sharing best practice techniques and solutions.Share solutions throughout Global IT using appropriate channels. Familiar with Yammer, SharePoint and other collaboration tools.
- Provide technical guidance and consult with EY customer stakeholders
Qualification:
- Bachelor's Degreein Computer Science or a related discipline; or equivalent work experience in IT Support.
Please respond at the earliest to speed up the interview process. I will contact you if I need further details.
Amit Bundele
Technical Recruiter
Phone : 669-319-4167
Email : amitb@saicongroup.com
San Jose, California
www.netpolarity.com
