Program Manager
Duration: 2 months (Extension/Conversion possible)
Compensation: $78/hour
Location: New York City – Hybrid (Tues/Wed/Thurs)
As a key member of the Strategy and Operations team, the Program Manager, People Program Management Office (PMO) will deliver strategic, cross-functional large-scale programs and deliver impact-driven solutions in line with the business’ strategic goals. This role will work cross-departmentally with team members at all levels, including senior leaders, to achieve successful delivery of strategic programs.
A successful candidate will be a self-motivated program manager who works collaboratively at multiple levels seamlessly and acts as a champion of the client's mission and the People team’s vision by taking ownership to deliver projects’ targeted outcomes and influencing project teams to achieve results in a matrix environment. They will ensure all team members understand the business value and objectives tied to the effort while demonstrating the client’s values. This individual will play a critical role in driving programs during a transformational time to deliver on the People team’s vision: We are team member obsessed, cultivating an equitable and inclusive culture that enables people to thrive in the best career experiences of their lives. Together, we innovate to power growth and fulfill our mission in the world.
Responsibilities:
- Lead or support the management of projects and programs (both technical and non-technical)
- Scope and plan projects (identify business needs/desired outcomes, set goals and important metrics, build project plans, identify team members, identify risks and contingency planning, develop a change management plan) from project initiation through to delivery and sustain
- Identify and coordinate project stakeholders in a matrixed environment, including ensuring program teams are clear on the problem(s) and impact on our people and the business
- Work across the team to support a systematic approach to project management that is consistent with the People team’s guiding principles
- Proactively identify, communicate, and resolve dependencies, risks, and issues
- Prepare and contribute to strategy, including team and department plans
- Manage intake and prioritization processes to develop clear project turning points and roadmaps
- Support stakeholders in measuring the effectiveness and impact of projects and programs, contributing to insights on the impact of the People team
- Manage one or more key business operations processes for the People department, such as writing internal newsletters, leading monthly portfolio reviews or supporting department-wide events and experiences.
- Serve as a culture ambassador, leading with our core values and ensuring that our core values are embedded in all programs
- Support the team in managing day-to-day tasks associated with projects, including coordinating stakeholder groups, updating project trackers, conducting data analysis and preparing reporting
- Develop or demonstrate an understanding of common program and change management methodologies
- Maintain discretion when working on confidential subjects
Requirements:
- 6+ years of experience leading and running large-scale, global organization-wide people-centered projects through planning, development, launch, stabilization, and close preferably in a fast-paced, global organization or the equivalent of work and education experience in a related field,
- Knowledge across multiple HR verticals (benefits, talent acquisition, training and development, etc.)
- Excellent communication skills and understanding of how information can be perceived by audiences broader than yourself, especially in global contexts
- Comfortable preparing, analyzing and telling stories using large amounts of data
- Experienced with creating success measures and using data to inform decision making
- Experience supporting systems implementation projects
- Familiar with design-thinking, particularly with centering users and their experience in solutioning
- Centered in a culture of inclusivity that facilitates openness to different perspectives
- You are self-motivated, committed, view growth as a motivator for excellence and obsess over every touchpoint of the team member experience
- You run at challenges and can manage rapidly changing priorities in a fast-paced environment, leading lead teams through change while maintaining a can-do attitude
- Comfortable managing multiple priorities with tight deadlines in a fast paced environment
- Experience preparing and presenting to executive leadership, including facilitating briefings and readouts
- Tendency to a self-starter, proactive and independent
- Ability to build relationships and trust at all levels across a complex organization
