Operations Coach Job Description
Accountability
Reporting to the Director of Operations, an Operations Coach is responsible for brand management and revenue growth through planning, direction setting, operational focus, financial results management, coaching of in-restaurant leaders, and employee development for a group of multi-unit restaurant leaders within a specified geographic area. Operations Coaches must have a strong commitment to guest satisfaction when interacting with others.
Key Business Areas
A “Key Business Area” is an area of performance in which the Operations Coach must be successful to meet their accountabilities. Successful results in Wingstop Key Business Areas are supported by
the following behaviors or actions:
- Represents Vibe Restaurants’ Vision, Mission and Core Values
- Oversees profit, sales, and guest count growth for assigned geographic area. Works with General managers (GMs) in assigned area to develop and execute growth plans
- Managing cost controls, including food and paper, labor, and operating supplies.
- Prepares and interprets financial and operational reports and schedules, analyzes data and develops solutions to ensure operating goals are achieved
- Analyzes and identifies gaps in area operational performance and addresses them to maximize performance and achieve goals
- Leads the annual area planning process by aligning area goals with the corporate strategic annual operating plan
- Consistently and effectively communicates the company’s objectives to all store management teams through organized and scheduled conference calls, meetings and/or electronic communications
- Encourages General Managers to promote Wingstop through community involvement activities and coaches General Managers to develop and execute their local store marketing plan to drive sales and guest count
- Hires, trains and develops General Managers and Restaurant Managers and proactively builds bench strength for future management needs
- Facilitates the successful roll-out of new programs for the assigned geographic area
- Develops and executes people plan for the assigned area which reflects high standards through bench and succession planning, consistent mentoring, feedback and people development
- Works to create and maintain an enjoyable and respectful environment for our guests and employees throughout the assigned geographic area
- Actively works to resolve and prevent employee relations issues and partners with the Human Resources Manager on investigations and follow-up activities. Takes appropriate disciplinary measures as warranted
- Monitors compliance with Wingstop Brand (DBA Vibe Restaurants) Standards, policies and procedures, all health codes and other regulatory requirements and employment laws
- Checks equipment and facilities for compliance to corporate standards and takes corrective action when required
- Oversees that proper security procedures are in place to protect employees, guests and company assets
- Builds relationships with support departments and franchisees and encourages managers to do the same
- Partners with Franchise Business Leaders and other Operations Coaches to build Brand Unity and share best practices
- Completes and submits all reports, documentation, and other administrative requirements in a timely manner
- Performs all other tasks and duties as assigned
Essential Functions:
- Must be able to lift and carry supplies and equipment weighing up to 50 lbs
- Must be able to bend, stoop, reach and lift
- Must be able to hear well in a loud environment to respond to employee and guest needs
- Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
- Must be able to work around potentially hazardous chemicals
- Must have sufficient mobility to move and operate in confined work area
- Must be able to observe staff and all aspects of restaurant operations
- Must be able to work inside and outside of the restaurant
- Must be able to operate the Wingstop point-of-sale system
- Must be able to drive, stand, sit, and walk for extended periods of time
- Must be able to travel frequently (up to 75%), including overnight stays and airline travel when applicable
- Must be able to tolerate extreme temperature changes in kitchen and freezer areas
Position Qualifications:
- Food Safety Managers Certificate required
- Ability to handle high stress situations
- Excellent oral and written communication skills and the ability to communicate with all levels of the organization
- Ability to communicate effectively in the English language
- Ability to coach and motivate others to achieve area and corporate goals
- Strong problem solving skills and the ability to partner with others to achieve results/resolution
- Excellent interpersonal skills with the ability to negotiate and influence
- Places a value on diversity and shows respect for others
- Excellent financial and business acumen
- Proven ability to manage multiple priorities simultaneously with a strong attention to detail
- Ability to work weekends, holidays, days and evenings
- Licensed to operate an automobile without hours of operations restrictions
VIBE RESTAURANT’S VALUE
- We Act Like Owners.
- We Love What We Do.
- We Win As A Team.
